Gerber Collision & Glass

"My insurance adjuster (progressive) made an appointment with Gerber Collision for repairs to my 23 Ram 1500, she also made an appointment for Enterprise Rent a Car to pick me up from the collision shop to get the rental. This was confirmed by email on 2.8.24 with a drop off date and time for 0900 on 2.24.24. This morning I arrive at the collision shop and the front desk clerk could not find my reservation so he asked for my claim number, I gave him the claim number and the name of my adjuster and he found my information but said there was no appointment for me to come in. I then showed him the email confirming my appointments with Gerber and Enterprise, he advised me that this happens all the time with PDSUITE, he then told me there was no estimater there today to even look at my truck and I would have to rebook for next week. I was already booked out from 2.8.24. another customer came in and he said the estimate will be right with you, I calmly asked why did you tell me there was no estimater here. he said oh well he has an appointment. Lie number 1 the GM Nicole then came out and very aggressively advised I didn't have an appointment and the best she could do for me was get me in next Tuesday 2.27.24. I told Nicole they need to fix the issue between them and Progressive and the PDSUITE application, she then says there is no issue because this never happens. yet another lie I will never do business with this shop, they had no interest in fixing a mistake made between them and the insurance company, the GM had no interest in the fact that I've already waited two weeks to even get into the shop for repairs. They have no interest in fixing the PDSUITE system."

"Only place I trust for body work on my car! Both the Warren and Sterling Hts locations take care of their customers. Their work is incredible!"

"Honestly shocked by the quality of service I received. Usually dealing with car repairs can be a headache and put me in tears. Lol. Not so much this time. They had my car for 4 days, which sucked, but I received timely updates. They detailed my car after they fixed it and even fixed a piece of my car that kept falling off (rubber door trim piece). They didn't have to do that nor did I expect it so it was definitely above and beyond. Even as we were paying we overheard another women in the shop saying basically the same thing. Top notch. Truly."

"Gerber Collision painted my replacement rear bumper for me, and I'm super impressed with the quality of their work (perfect paint match), the fast turn-around time and the professionalism of their manager, Jonathan. I highly recommend this business, you won't be disappointed."

"I was extremely pleased with the staff and integrity shown on my visit today for an estimate. Eric and Hal were especially helpful , my collision angels . I had bumped a steep driveway which loosened my bumper, Eric and Hal came to the rescue they made a stressful anxiety filled potential financial burden a breeze. I had received an estimate from a competitor yesterday and was quoted 436.96 just for a loose bumper to be replaced. I was extremely glad that I chose to go to Gerber Collision because these guys really looked out for me instead of charging me all of this money to replace a bumper they recognized all I really needed for it to be popped back in place and secured. I left out willing to pay but because of their integrity and their willingness to help they wouldn't allow it. During such a trying time that we are all facing right now they are definitely not out to take advantage of people who need help and to be serviced honestly. I would recommend, if you're in need of collision repair you consider patronizing the people over at Gerber."