Quick Lane at Lincoln of Troy

"I brought my car to this Quick Lane for 'the works' routine maintenance on my 2020 Explorer (invoice C38179). The service department failed to reset the oil life monitor. They failed to replace the old service reminder sticker on the windshield. They failed to put the oil filler cap back on (I found it lying in the engine compartment when I got home). And they failed to upload the service visit into my Ford Pass account. The charge was $132.01; 67% more than the $78.55 I paid for my most-recent 'works' package at a Ford dealership. I relayed my experience to the dealership using their online comments form and also in response to their e-mailed follow-up survey and didn’t receive a response to either."

"If you want your car taken car of and your oil change done right, come here! Came in for a full synthetic oil change on my 2019 Mustang GT and a tire rotation. I'll admit I was incredibly nervous, I've never let anyone else drive my car and saying I 'baby it' would be an understatement! They took incredible care of my car, including not washing it per my request (They will wash it for free if you want but I do everything by hand to prevent scratching), making sure to say the wheels are pristine black and to be careful when changing the tires. They even went the extra mile of having the service manager personally drive my car from the loading area to the service area since he also has a manual transmission vehicle. They did a great job wrapping my wheel and seat as well as to make sure those were not damaged or stained with oil or debris. Overall the change and tire rotation took about 100 minutes. If you want faster service you could go elsewhere, but if you LOVE your car and take care of it like I do, I think you don't have any other choice but to come to Lincoln of Troy. They really will treat your vehicle amazing and make sure you leave happier than when you came in! I've gotten a few oil changes at different quick lanes over the years and this was by far the best service and experience I've had. I'll be back to this location in another 5,000 miles guaranteed! Shout out to the service manage and the two women in the service bay who took care of me on 11/12/21. I'm sorry I can't recall there names but great job and thank you for taking care of 'Cherry Baby' for me :)"

"I took my Ford Mustang in for an oil change and Summer wheel swap. I had a great experience. Kudos to the service manager Kim Robbins who was extremely friendly and helpful. Everything was done in about an hour and Kim even let me leave my winter wheels in the shop and pick it up later in the evening. And yes, they also washed my car which was not something I expected. I would definitely recommend going in here for your regular service needs."

"Only reason for 1 star is otherwise I couldn't post. Stop offloading your vehicles on Stutz. No other companies except dealerships can unload on public streets. I've been working down this street for over 20 years and I'm sick and tired of dodging the car haulers, drivers and new cars. You have plenty of property, offload there!"

"Brought in my car for the Works (Oil Change, Tire Rotation and Multipoint inspection) and was in and out in about 30 minutes. They even washed my car, which I don't ever recall getting before at a quick service location. Dan was my rep and was neat was that the guy who greeted me outside didn't work in service but walked me in and let Dan know what I was there for."