Volkswagen Service 1804 Maplelawn Road, Troy, MI 48084

"Sparky auto associate. The guy stated" I would not fix this car", even before it was looked at. He was rude and offered unsolicited remarks. After I sat at the service center for 5 hours he comes out and says we can't fix it. He states" I could have charged you four hundred dollars for looking at the vehicle. I did not charge you". I asked what was the issues with the vehicle and he would not elaborate. He just says it has too many problems. I told him I generally get a list of problems that's related to the car so that I can address each time I bring it in. I felt he did not want to tell me because I would have those things repaired at another shop. This was the worse service I have encountered in sometime. Management should address his behavior. I will call a service manager."

"While I understand that there is a short staffing issue almost everywhere, 2.5 hours for a regular oil change is just unacceptable. Made an appt for 2 o’clock got there 10 mins earlier. Completed some paperwork and then waited and waited and waited some more. Didn’t leave the place until around 4.40 pm to be exact. Waiting 2.5 hours for an oil change is just unacceptable. Seems like you over book and yet lack adequate staff. I blame the management. Do better."

"Ritchie kept me up to date with status of car, gave me realistic time frame of when car would be ready and did a great job of explaining things to me and answering questions about my car. I'm really happy that he was able to get me in and out so quick, considering the work that was needed. I will definitely return for services when needed."

"Edit: I connected with Amir and he redeemed my experience! They gave me a loaner car while they fixed an issue free of charge, and threw in a few extras for me. Amir was great to work with - friendly, considerate, and honest. If this was my only experience, I would have given them 5 stars however I can't do that simply due to their 24-48 hour policy and initial negative experience. My check engine light was on and other shops were not able to diagnose my car so they said to take it to a dealership. I called and made an appointment four days later. When I dropped it off at 8 am the day of my appointment, they said it would take 24-48 hours just to diagnose! They did not tell me this when I made the appointment, and I was very upset. They could not guarantee that I would my car would be diagnosed that day even though I dropped it off at 8 am. They didn't have complimentary rental cars if they didn't diagnose within a day and they were completely unsympathetic. Why make an appointment if you can't get in that day? Why are they over-scheduling? It's not for the benefit of the client, that's for sure. They said they fixed one thing but when I left it was still making the same noise. If I can help it, I will never be back."

"Great communication from the employee I worked with, found the problem with my car and communicated exactly what it needed done and how long it would take. They gave me a time of completion they stuck with there provided timing. My car went from being towed to on the road so I am very satisfied:)"