Fox Motors Collision Center - Farmington Hills

"A little over 2 weeks ago I stopped into Fox Collison Center to get an estimate for a ding in my hood. Mind you, I called ahead and the nice receptionist told me to come in, no appointment needed. Once I arrived and entered the facility I was not greeted even though there was an employee sitting at his desk on the right hand side that faces the entrance. He totally ignored me. I stood there several minutes (checking my watch off & on) before he muttered out, "Someone will be with you shortly." never glancing up from his work station. VERY RUDE! Finally the receptionist comes out from what looked like the restroom to the left of the entrance. She was nice and friendly. She went to tell another employee located to the left of the entrance in the back behind a partial wall I needed assistance. It took him several minutes to come out as well. Mind you no other customers are in this office. At any rate, he finally came out, we walked outside to the vehicle looked at and discussed the ding. He took some photos, my email and claimed he'd send me a quote via my email address. LIES! LIES! LIES! It has been well over 2 weeks now and I have heard nothing. I chose this business as a possible option because of location convenience but mainly because my husband and I have had great experiences under the former owners Seller's Buick/GMC (including car purchase, service, pickup and drop service as well as the body shop). I am very disappointed in the poor customer service I recently received under the new owners Fox. I ended up driving down Grand River to another establishment and received IMMEDIATE A1 customer service. I hope this review garners better customer service training for Fox's employees."

"Nice people here. But the work was terrible. Sent my Buick here to fix damage from a smallish fender bender. They had to take off and repair/repaint the bumper. Bad idea. Overspray along the entire length of the black plastic trim. Amateur job and looks terrible."

"Way to go Sellers Collision Center! We had such a magnificent experience with this collision center. Upon purchasing our car, it required a minor paint/dent repair. Our car was fixed extremely fast (even before the anticipated due date!) and the professionals at Sellers Collision Center were second to none! This will be our go to repair shop moving forward. I recommend them to you without hesitation!"

"My vehicle was hit in a parking lot & I chose Sellers as the location is convenient. Didn't know it was going to be such a great choice! Service was great, Brian is super nice and accommodating, and my vehicle looked brand new when I got it back. Didn't even take long either! Highly recommend this place!!!"

"Fred and everyone did a incredible job on fixing my gmc canyon. He was honest and very caring and update me regularly on my truck. I can imagine how much time and effort all of the collisions staff put into replacing the frame and box of my truck. Thank you again for going the beyond the extra mile."