Belle Tire

"The assistant manager has a bad attitude with customers. I dropped my truck off to have wheels,tires,and an alignment done. He gave me an attitude for bringing my own wheels and tires to have mounted and put on my truck. When the wheels and tires were done he called and told me the truck was done and ready for pick up but he couldn't align it due to a a few missing camber pins. (an easy fix). When I picked the truck up I asked why he didn't give me an estimate to repair the truck so it could be aligned after I put all new suspension and $1700 tires on the truck. He claimed I didn't get an estimate because I hung up but then admitted that he never wrote me an estimate in the first place. Don't forget that he told me the truck was ready to pick up when he called me.Obviously he was lying so we began to argue and words were exchanged. The store manager told me I was unreasonable and did not intervene or try to remedy the situation because I said "it would be free if I just jumped in the truck and left". As if that’s not enough the tire pressure light is still on and the wheels that have a directional design were placed on the truck wrong so I have to take the front wheels off and switch them from one side of the truck to the other so the design on the front and rear wheels are facing the same way. The wheels boxes say “proper directional”. What did the do correctly? They got the tires on the wheels without scratching the new wheels. That’s it."

"Took me 15 mins early for my 9am drop-off appointment. Received a call at 1:30 that my vehicle was completed. Replaced 4 tires, 4 wheel alignment and full brake job. Everyone at the front service desk was professional, polite and friendly. It was an overall good experience."

"The experience was horrible. Adam also kept interrupting me and not listening to me as I tried to explain my issue. He recommended I put a summer tire on my car and drive it in winter… WHAT?!?! We have come here for years and will now never come back. Walked out after waiting 4 weeks for an appointment and will never be back! Follow up: I went down the street to Discount Tire as a walk in with no appointment. They were able to order the exact winter tires I was looking for and the cost was less than half and the treatment and willingness to listen was muchhhh better. Photo shows proof of taking my business somewhere else."

"It really depends on who you get for customer service. Adam is great. Some of the co-workers not so much. They messed up the alignment the first time. Did their best to blame me. Took 3 hours to correct their mistake. Tried to blame me again. But the fact was they messed it up when they did the original alignment. I shouldn't have to wait 3 hours. Good & consistent customer service seems difficult for this & other similar businesses. Ask for Adam."

"Needs to be time conscientious. Made app for 12pm two weeks in advance for two front tires and to have the back tires rotated to the front. I was there at 11:45am and it took till 3pm to finish the task, only to fined out that they did not rotate the tires either. I had to cancel a 2:30pm doctor's app. Service desk could only say sorry and asked me what they could do to make it right. I should not need to tell them what I need to make it right, they should have started by telling me what they would do to make it right. Lost doctor's app and lost 3 hrs of time and did not even get the task completed correctly. Could have started with offering a discount on the tires or on future tires, after all I have a family of 4 with 5 vehicles that always need tires. But in the end I have decided to use another tire supplier for all the tires on our vehicles."