Option 1 Auto Service - Portage - Auto Repair

"I brought my car to this shop as it was the closest place that my gwc warranty worked with, my car was there for over 2 years and was never fixed, they said that I needed a new engine and transmission the warranty company paid them to fix my transmission and they told the warranty company that they had completed the repair however that was not the case they just took payment and didn't do anything saying that they would fix it once the warranty company paid for the engine repair as well in witch time they failed to Submit the proper paperwork that I provided to the warranty company and my warranty expired therefore Resulting in no work being done on my vehicle, Manger said he couldn't do anything after that without the boss/ owners Approval ,the Manger and I Attempted to contact the owner/boss several times with no response so I was forced to pick up my car and I took it to Multiple other repair shops in town All of which said there was nothing wrong with the car in the first place I was without the car for over 2 years"

"Great service at Option1 on Westnedge. Corey - manager was awesome working on two of our vehicles - Nissan/Truck and Toyota/Avalon having both vehicles in and out in two days. Awesome job! Will bring all vehicles here from now on. Thanks!"

"Corey and the other mechanics always take great care of us when we need to use their services. Honest & upfront, and always working to get us the best price possible on parts for our vehicle. I would recommend this place to anyone needing repairs period, but especially if you’ve felt frustrated with those other chain options up and down Westnedge. Option One will take great care of you because they actually care about their reputation and the work they do."

"If I could give it a negative 100 stars I would. Between this company and the partner service company L&T Auto in Three Rivers, MI, they have the worst customer service and the worst automobile service I have ever encountered. They had my Ford Explorer for a total of 6 months and had it in the shop several times for a transmission issue. It was supposedly fixed the first time from L&T but that was a joke. Took my money and did absolutely nothing to fix the transmission. Took it to Option 1 after finding out the manager of L&T was fired for a lot of unethical and underhanded deals and not fixing vehicles but charging customers a lot of money for nothing. It took me almost 5 months to be able to get my vehicle in to be checked and then another 2 months of them having it to fix after they gave me a designated time to drop it off to get fixed. This didn't happen in a timely manner and the manger acted like it was no big deal. I am disabled veteran that needs reliable transportation to get back and forth to appointments, this didn't happen either. After I received my vehicle back from supposedly getting fixed again, I started having the same issue with the transmission that I had before it was taken in to get fixed. I called the phone number and for 2 days, didn't get to talk to the manager, as well, I could not leave a message due to the voice mail being full. I was on my way back from Ann Arbor and my Explorer started to act up to the point I could no longer drive it. After putting in several thousand dollars into getting it fixed(plus not getting the veteran/military discount they offer) I had to get a new car. This has caused a major financial hardship for me since I am on a fixed income and unable to work. If you want your car serviced and fixed, find another automotive service station. NOT THIS PLACE! Worst customer service and repair service I have ever encountered!"

"My daughter goes to Western in Kalamazoo and I live in Grand Rapids..Her car wouldn’t start and we towed it to Option 1, not knowing anything about their experience but were referred by RNR tire. Corey helped us as we were in a panic and she had school and work. They figured out what was wrong fast and fixed it and also had a few other things needed to be attended to and we are SO GRATEFUL for Awesome customer service by Corey and the fast repair from Option 1!!"