Oil Exchange

"My wife had been hit on the highway, pushed into the car in front if her that dimpled her hood. We were working with the dealership to get the repairs done and were on the waiting list for parts. During that time, an oil change came due. I have been going here with all my vehicles for years, and am a local business owner. When my wife went to this place, the staff had a manager, and a “helper”. Tall guy with a long chin beard. While the manager was working with my wife, this guy gets angry that she even came in with the damage to the hood, starts being animated and swearing, calling it bull——, etc. that made her feel quite uncomfortable. The manager explained they could not perform the oil change. Fine, no problem…. But the complete disrespect shown to her, a paying, loyal customer for years, was the problem. At the same time, I was coming down Northville Road, saw my wife outside of this place and pulled in. After my wife caught me up on what happened, I walked up to the shop. I first talked to the manager, but was then “greeted “ by the troublemaker. I asked him what the reason was for his behavior and he lost his composure. He said all the things you say when you want to fight someone, telling me to f off, hurling insults, etc. I kept my composure, walked out. 5 minutes later I get a call from the manager stating the owner was involved over the incident, and that individual who had other instances of this evidently. He told me he was fired. I told him, I would hold my review, as long as that guy didn’t work with my community anymore. Fast forward about a month, it was time for my oil change. I pulled in, and guess who is now running the show. The same guy…. So now I will post to every review board of our experience and never, ever go back. As a business owner here locally, you have a trust with your community. These people are abusive and predatory towards women. Don’t take your vehicle here, just go across the street and give your business to people who deserve it"

"I do not want to put a business down but the gentleman that did my oil change was extremely rude and unprofessional which is unfortunate because this place has over 4 stars. Not friendly what so ever; on top of that made me feel ignorant as a female and had rude comments to say just because I didn’t know the answers to some of his questions. I would have drove off but they had already started. Keep the comments to yourself or at least do not shout things so that everyone can hear you and make your customers feel stupid. I’m sure there is good customer service here but my experience was definitely not one of them."

"DO NOT GO HERE AS A WOMAN! AWFUL EXPERIENCE! THE TECHNICIAN MADE ME FEEL UNCOMFORTABLE TO THE POINT WHERE I LEFT. I got an oil change on Friday 7/21 in the late afternoon. I was helped by a technician (bald, tan complexion and had some black hair, probably in early 40’s). He said windshield wipers were on a special for $25, and I found a $5 coupon online. HE FAILED TO MENTION THE UNCHARGED SND CHARGED ME MORE THAN WHAT WAS SAID. I went back to ask about it, and he said “yeah” he failed to mention an increase in pricing. He was so mad that he was throwing items around when I was about to pull in the garage. I have NEVER seen this type of behavior at an oil change. I was so uncomfortable that I left. As a paying customer, I shouldn’t have to leave due to a workers behavior when they were in the wrong on pricing. I DO NOT RECOMMEND GOING HERE!"

"Beware of the scamming going on here. I just went there for an oil change and wanted to be sure I wasn’t getting an overpriced $100 service like I have before and not expected to pay that price. The guy “Rod? Ron?” looked me up on the computer and asked if I wanted the same “Platinum “ oil change. I said, “I want synthetic”. He laughed and said “That’s what it is”! Really condescending . I looked at the price board on the wall and said “Synthetic - $56.99 is what I want. Are there different levels of synthetic?” Which he ignored. Then I brought up a $10 coupon on my phone and asked if it was applicable to my service and did he need to scan it?” No response. Then a different guy took over my service because another customer arrived and my service guy worked on the other man’s car. When my receipt was handed to me, the cost of the oil change was $81.99 plus tax, a charge for extra oil, etc. I explained to the guy who finished my service that I’d selected the $56.99 synthetic oil change and the other guy was mumbling about “She wanted the same as last time: Platinum”. I then got into the conversation with the first guy (who was hiding under the other man’s car hood and trying to ignore my inquiries) and said, “No I did not ask for that. I said SYNTHETIC $56.99”. No where in the price board is the word “PLATINUM” listed with any of the different options, so there was no way to know what he was even referring to. I asked if the $10 coupon has been applied and it hadn’t. I asked the first guy why he didn’t give me the $10 coupon I had brought up online and asked if he needed to scan it, and he said “I told you yeah,. You didn’t have me scan it” I told him that what he does is scam customers (and apparently he’s been doing it for 20 years of his employment!’) . I advise women especially NOT to visit this business. They take advantage of the fact that 1) you’re sitting in your car and they can ignore your question and 2) they switch to servicing another customer’s vehicle and hope you don’t notice the huge bill that ends up getting charged. Note: When I asked the 2nd service guy about a $10 credit for the coupon, he refunded that. HE was a good guy. It makes me nervous knowing the employee I argued with has my name, address and phone number. I’ll be researching this business more to get my name removed from their system."

"Very honest and trustworthy business. Was able to help me with minimum wait. Corey and Glen were working and were a pleasure to work with. I will definitely go back and refer them to other friends and neighbors."