Gerber Collision & Glass

"I've used this place in the past and had great service... However... This time I was told about a labor shortage and agreed to the longer wait because I like to support local business. Accident happened in the first week of Jan and my appointment was Feb 8th. Also notice the date of this posting. I had not received a call until I called several times and got my insurance involved on the 12th. Was told at that time no one looked at my car. That someone would be later that day and I'd have answers. Again 3 days, on the 15th I had to call and find Mike just to give me updates. The frame was bent. It then took until the 19th for paperwork to be completed. Yup just paperwork. Communication is key. I support local businesses in times of labor shortages for sure. They don't deserve to suffer. But this is ridiculous and there was no communication at all."

"The entire experience was a pleasant one. They kept me up to date on the status of my vehicle each week. Any time I called in they had my information right away. But the best experience was at the end. When I came to pick up the vehicle the battery was completely dead. Instead of just jumping it and sending me on my way, the manager had his team call an auto zone to deliver a battery on them and the replaced it for me at no extra cost. The manager said he didn’t want me stalling out or not getting to work on time because of them. Very impressed!"

"12/27/2023 My car was towed here after it was rear ended. It took a while to appraise my car for the insurance company, but they did a very through job to make sure that I get every penny out of the car. The car was a total loss, and when I went to retrieve my things from the car, they were very friendly and quickly helped me remove the plate from the car."

"I dropped my car and was told I will get the estimate in few days. After a week nothing happened I asked what is going on? They said we are busy and your vehicle won”t be looked at till mid of next month. I was wow why you did not tell me that from first place? They are neither honest nor clear in when estimates can be done. Not recommended."

"I strongly advise against choosing Gerber Collision & Glass in Canton on Michigan Ave and Sheldon for your Collision & Glass needs. Throughout my 3-week repair, their communication was incredibly poor. Adding to the frustration, the Manager's behavior was excessively rude and disrespectful. Mr. Manager, it's recommended that you consider a different profession and perhaps take a customer service course. Your actions in front of employees today were unacceptable. I hope to hear from the owner soon, because I am sure this type of behavior is not in line with their standards."