Mel's Auto Services

"It’s unfortunate you can’t give 0 stars. This place is a joke, waited over 3 hours for a tow that they kept delaying, only to ignore my phone calls and lie to the insurance company that they were texting me. No contact, no nothing, just delays over and over through my insurance app and no ability to talk to anyone. These people are not courteous or thoughtful and I can imagine they run every aspect of their business that same way."

"I called for a tow during a winter blizzard. I told the dispatch I’m with 2 young kids. Within 30 minutes they arrived. They prioritized my family and safety. For that, I’m very grateful and would recommend again. The company before them kept us waiting for hours and did not show up. THANK YOU Mel’s auto!"

"Had my car towed through my insurance company. Mel's got to me in less than 45 min (insurance company said 2-2 1/2 hrs. The tow truck operator was very professional and courteous. Very safety conscious during the 30 min ride to the dealership."

"They left my wife on the side of the road for 3 hours and then did a no call no show. It was supposed to be an hour wait for a flat tire. Then they wouldn’t answer the phone and told the insurance company that she was not with the vehicle, which was a lie, they never came or called. I will be strongly encouraging my insurance company to cancel their contract with them."

"On August 5th My car was in an accident, so the tow truck driver recommended I take my car to Mel’s Auto services. He swore This was a phenomenal shop, vs me taking it to a shop the insurance company recommended. I trusted his word. Since than this has been the Worst Auto Shop I’ve ever been to in my life. 1. Firstly it’s September 30th and the shop still has my truck they’ve kept my truck for so long that I was offered a rental by Shawn. I truly understand this is a process especially dealing with insurance companies. Before picking up the rental I called over the phone to whatever employee was on duty @11:00am on September 30th. I asked the man is this rental reliable and safe. He responded I promise it’s safe, and it’s not an old car. Long story short, the rental I was put in by Mel’s Auto services and Shawn was very very unsafe, the ball joints, tie rods, and wheels feel as if the car is about to fall apart while I’m driving. I was extremely heated that they treat their customers in such a nasty manner. This tops the cake the car looks like it’s been in an accident. I’m hopping they never repeat this to another customer. This car should be banned from rental services along with the shop."