Quick Lane at Varsity Lincoln

"2-3 hours wait for an oil change, appointment at that I mind you. I only go to this one since it's close to me."

"While I was satisfied with the oil change and tire rotation that was performed, I was deeply upset that they charged $40 to patch a slow leak in my tire (from a nail). There are competitors that will do this for FREE. These types of things drive me away."

"I took my vehicle for a "Works" package which includes tire rotation and checking tire pressure. The tires were NOT rotated; I KNOW this because I mark my tires prior to dropping it off for service. I went back in to talk to my service advisor and he claimed "if the tires are worn they do not rotate them." I was quite surprised, they don't mention this as they give you the invoice/paper work, I had to go look for the marks I put on my tires. They also DID NOT check the tire pressure. When I came home I checked my tire pressure, 25, 28, 30, 30. UNBELIEVEABLE!!!!"

"The work was good and they completed it in a quick fashion, but the customer service was sloppy. Started with me walking in, and just standing there waiting for someone to come up and ask me what they could help with. Lots of hustle and bustle and people walking by me, but no one stopped to ask "Have you been helped." Not a huge deal, but, come on. Ended with me picking up my car and noticing that despite me asking the customer rep to have the garage check my tire pressure (I was there to get a new tire anyway) the other tires still looked low. Grabbed my digital reader and sure enough they were low. Customer rep said she'd get the technicians to fix it. Guy came out, fired some air in and stomped off. I checked the pressure again and it was over 40 for a tire that required 30. Rep said that my device probably wasn't accurate (it was). A man that I assumed to be a manager of some sort just stood there the whole time and watched me. Like I said, nothing outrageous, but just sloppy customer service."

"Well, I'll definitely keep them in mind for car services. My tire was busted t just coming off the freeway on Wednesday March 9th and when I got there , they didn't have my tire size as mine are low profile with the rims but nevertheless offered to swap it with my spare tire. And when it was all done and i asked about how much they told me it was free. I can more than pay for anything i want in this world but i truly appreciate good customer service, their waiting room is very clean, everyone was smiling and none of them would take tips . Bill the gentleman that brought my car over was very nice and even declined the tip i offered away from everyone insisting he was just glad to help."