LaFontaine Collision Center & Body Shop of Highland 1475 Alloy Parkway, Highland Charter Township, MI 48356

"If you have ever thought about purchasing and/or having repairs done through LaFontaine Automotive Group strongly suggest you don’t. LaFontaine Cadillac Buick GMC has had my Jeep since August 15, 2023, with no end in sight. And no one can tell me why. I’d love to know why I was told in Sept 12th I’d have my jeep back by the end of the week. Not only did I not get my jeep back, no one bothered to call and update me. October 27th I was told 2-3 more weeks. November 15th I was told 2-3 more weeks. And then in December they just stopped responding at all. Until the beginning of January, when you guessed it - told me 2-3 more weeks. While I had a good experience with LaFontaine Chrysler Dodge Jeep Ram Fenton leasing our Jeep, we unfortunately will never do business with another LaFontaine dealership again."

"My vehicle has never looked better since the day I picked it up from the showroom. They matched the paint exactly, they washed inside and out everything is super clean. I could not be happier. THANK YOU!."

"They have been great to work with. Matt Jones has communicated well every step of the way and made the process of repairing my vehicle stress-free. When issues arose, he was quick to identify solutions and rectify the situations. I would highly recommend them to anyone."

"This place is horrendously unprofessional. They wrote me an estimate for repairs and then when I dropped my car off I didn't hear anything for over a week. I called them up and they told me they didn't have an estimate anymore and hadn't even written one. I literally had an estimate done MONTHS beforehand and was told it would be "X" amount of dollars. I was even told what parts were needed too. My car has now been sitting there for over a week while me and my wife coordinate everything at home with one car. The guy handling our business there was either fired or let go so all of our information he had on our claim was lost. Nobody told us this for weeks and weeks and I had emailed him several times to no avail and wondered why nobody was getting back to us. When we dropped the car off nobody knew who were were and we had to re-explain everything a second time. If this wasn't an insurance claim I'd never take any of me vehicles here for repairs. If you're unfortunate enough to have to get work done here expect it to take a long time and hope you have an extra car."

"Communication was terrible, I was told things would be done MUCH sooner than ended up happening. at one point I was told they would get me a loaner car, but that did not end up happening. Sometimes the delays were unavoidable (lack of parts available, waiting on insurance, etc) but they were not forthcoming with the information, I would have to ask for updates. The staff was courteous and sometimes apologetic, but I had almost a week of being told my car would be done the next day, then it would be "sorry didn't happen today, we will have it done tomorrow", on repeat. after I was told the repairs had been completed there were several days we were told the car was waiting on being cleaned and then that it had been cleaned but didn't pass inspection. I usually had to initiate communication to get an update. The repair looked very good in the end, but it sure was a frustrating experience."