Gene Butman Ford Sls Inc Service

"Made an appointment online for my 2023 F-150 oil change and rotation. The online appointment scheduling was very easy to use. I was greeted by Dominic in customer service who was very nice and attentive. He set up a texting service for me to be able to track the progress of my truck. My vehicle was completed before my estimated time, thank you! Also they offered to drop my vehicle off to my home free of charge! Say what?? Beyond grateful for that service and the overall experience with the service department. The young man (I apologize for not knowing his name) who dropped off my truck was very kind and professional. Way to go to Gene Butman Ford for having a great system of hiring exceptional people and no doubt having a wonderful onboarding employees so they stay."

"Worse service. Car went in with check engine for a diagnostic and repair, paid almost $2k for what they said would fix issue. Picked up car check engine light still on, and they claim to have fixed a different issue and are asking for another thousand to repair this one, yet it is same check engine code."

"Recently had an engine misfire in my F150 and took it here for service. They offer a valet service to come to your house to pick up and drop off your vehicle before/after service that was very helpful. My vehicle was repaired in a timely manner and the text message communication with Haley Nicholas at Gene Butman was very professional and prompt. Unfortunately, a couple months later I got the engine misfire again, but when I called Haley back again, she was able to get the out of warranty diagnostic fee waived due to the short time between service visits. I used the valet service again and the communication was excellent once again with the text message service."

"Quick and excellent work doing a recall on my car when other dealers were a super long wait. Probably the nicest service center I have ever been to."

"I just had my Ford Expedition driver power window repaired yesterday. I was going out of town and dropped it off Sunday night. I’m very very satisfied with the repair. They even adjusted my door hinges and striker because the door shuts way better then before. Blair in the service Dept took care of all my paperwork and billing over the phone, very professional. Thank you so much! Gene Butman Ford Body Shop does great work."