Crate & Barrel 27400 Novi Road, Novi, MI 48377

"So sad to see this store going down with quality and service. Crate and Barrel was my to go to store but not anymore. My latest purchase was an L shape couch which was not cheap. I spent after discount about 3.5k on it. It's been less than three months and already started pilling. Yes, the fabric had warranty on it. But no pilling within less than three months is normal and not a defect!! That's the answer I got when I contacted the store. And don't think you will get the best of the best delivery service this is going bad as well. My couch was delivered in December, so the ground was covered with snow. Oh, they dropped the cushions on the ground and get little damped and they were all over the place. I don't mind spending the money if I get the quality I was promised and the customer service they brag about. But unfortunately, this is not case in this store anymore. I will not be going back to this store."

"Horrible experience with customer service, would not recommend at all. Ordered two sofas to be delivered white glove. Delivery guys were cool and nice and efficient but one sofa was missing parts and couldn’t be assembled. I was told I would get a call from customer service that day with a solution. Didn’t get a call, instead I had to call the next day only to be told that it will take 4 days to give an answer!!!!!! NOT SOLUTION. AN ANSWER!! Meanwhile I am supposed to have this 96” non-functional thing in the middle of my living room and wait. When I requested to talk to a supervisor because the person I was talking to clearly didn’t give damn about customer service, I was put on hold for over 30 minutes only to have a call disconnected by them and nobody bothered calling back. Horrible Horrific Unacceptable customer service!!!! Get your stuff from Pottery Barn or Restoration Hardware instead. Don’t bother dealing with this place!!"

"Me and my girlfriend went to this store to look around and plan for redecorating our home. The staff profiled my girlfriend and very obviously followed us around the store the entire time we were there, blatantly interrupted private conversations and was overall disrespectful. Wendy was very nice but also seemed to be in charge and playing “nice cop”. The lady with the cane on the other hand was very disrespectful and rude. Initially we both loved what we saw but after this unfortunate first impression of the staff we will never be back."

"Nice store INSIDE 12 OAKS MALL! The map shows it is at a free standing store in the mall parking lot which is actually a La-Z-Boy store!! This store is on the 2nd level of the mall near the middle. Large store, friendly staff."

"My husband & I registered here for our wedding & were so happy with all of the gifts that we received for our home. I returned to the store for a design consultation & the team was very accommodating with my schedule. Peter did a great job helping with the design & my living room looks awesome! I could not be happier with the Crate & Barrel staff & the products itself."