James Olsen DDS 3400 Travis Pointe Road, Ann Arbor, MI 48108

"This practice is top notch!! Staff is kind, professional and exceptionally knowledgeable. The practice has clear and well defined workflows for efficient patient care, thoughtfully integrated technology and a very special eye paid to the patient experience overall. Dr. Olsen is detail oriented with an eye on care, personal attention and patient experience. This team overall is outstanding, could not recommend enough!"

"This place is so horrible, I don't understand how it has such good ratings. I had my invisalign consultation back in June of 2023. I thought I would see Dr. Olsen in person to to walk me through the treatment, but he wasn't there. His assistant did the consultation with me - and she did not have the skills or knowledge to do a proper consultation. She ended up facetiming Dr. Olsen and that's how I had my consultation. That should've been my sign to walk away, but I chose to start my treatment. My first tray was in July and I had a total of 26 trays and everything went down south from there. Originally, my treatment plan was switching out a new tray every 3-4 days which meant that I was supposed to eat with them on and only take them out for oral care. Within a day, I realized, I couldn't eat with them on, so I called the office to notify the change. The person on the phone said, that's fine, I can take them off for meals. I expected them to make changes to my treatment plan like wearing each tray for a little longer, but they didn't. A week after my treatment, one of my attachments came off, so I brought it up to the doctor who was doing my IPR, during my second visit. He said it was fine, and didn't need to be reattached, so I went on with my treatment. At this point, Dr. Olsen has not once seen my teeth or me in person to do any type of evaluation. In fact, he was NEVER at any or my appointments until at the very end of my treatment in February of 2024. My treatment was supposed to be done in November, but it wasn't "done" until Feb 2024, because it was such a pain to get an appointment with them. Don't be fooled by their office hours listed, they are actually not there for all the times that are listed. 2 weeks before my last appointment in November, I called to reschedule, they told me they would call me back with earliest available date. I never received any calls. I called again in early December, they told me it's the holidays and Dr. Olsen is out of town on vacation and they would call me back with earliest availability. NEVER got a call back. I get that November and December are holiday season so I expected some delay, but like 2 WHOLE months to reschedule an appointment??! I called back early January saying no one has called me back, the person on the phone said okay. Did not even bother to apologize. I was quite fed up at this point. Finally got my last appointment in Feb 2024. I was ready to just be done. Lucky for me, on my supposed last appointment, I waited an hour for Dr. Olsen show up, remove my attachments and tell me that my teeth did not move properly, which was no surprise because I can clearly see that my crowding has moved from the center to the left. He said I'll have to do a revision and wear the whole 26 trays again. I think he would've noticed it a little sooner if he'd actually showed up to do evaluation during the treatment. I really think they don't care about your time. They just go with their time. I ended refusing the treatment and throw away 3.4k to the drain, because I just have no energy or time to play the whole scheduling game with them again in the midst of my wedding planning, moving homes, and a full time job. Clearly, this place is mismanaged by a bunch of college students and overbooked. I would've thought that as an older orthodontist, he would've made enough money to afford himself a nice schedule, but maybe I'm wrong and he's just broke to the core so he needs to get in as many clients as he can. But then again, he does give me a greedy retired orthodontist who wants to make a little cash on the side to afford his said vacations. who knows, but I'm clearly not a fan of this place and will be telling everyone that."

"I don’t enjoy going to the Dentist, however Dr Olsen and staff made my visit very pleasant. Dr Olsen explained clearly and listened closely to my comments regarding my condition. Dental assistant Hanna was very nice the receptionist as well as all other staff"

"We've been going to Dr. Olsen for many years, always a pleasant experience. Honestly have no complaints. They are friendly, professional and there's no fluff. Dr. Olsen and his team are super cool and straight to the point."

"Have always had severe anxiety about going to the dentist. My first experience ever where I felt comfortable, informed, and confident. The front desk is always so friendly and the assistants doing an amazing job. Dr Olsen really makes you feel welcomed and I appreciate him taking my needs seriously. PLUS you don’t even feel the aesthetic shots! 10/10"