Sears Heating and Air Conditioning

"Bought and had installed new windows. * Due to the style of my old windows, there are now holes left in my framing. These were caulked, but look bad still."

"The job they did was great but it took them more than a week to get started but once they did they completed the job and one day with clean up and everything which was awesome"

"The tile installers were terrific, and the end result is just what we wanted. Scheduling with the office, however, was a train wreck. Their lack of communication and follow-through delayed our project by at least a month. We thought we had an install date, then no one showed up. We couldn't get anyone from the office to return our calls. Finally, we found contact info for the district manager and he got us on the schedule. Service this bad should be called out."

"Sears will send a good salesman with loads of materials and a nice powerpoint to your house to do a wonderful presentation on their quality, then seal the deal with a "first visit discount". Honestly, as described it would have been a decent deal. However, that is the bait, and the switch is coming. We were told that in 3-5 days we'd hear from someone to plan the roof installation. 2 weeks pass and finally they call us to tell us they're going to do the roof three days after that. Okay, great. I went to confirm with their subcontractor that the deal was to use as little sheeting as possible, since then the estimate would be reduced. They breeze through in a day, and when I go to inspect the work done, corners are cut everywhere - overlapping shingles, drip-edge poorly cut and installed improperly, nails blown through shingles, and starter shingles nailed well over six inches from the bottom edge along a whole side of the house. I called and mentioned these issues and they said someone would come out the next day - yet no one came for over a week and what can you do about blown-through nails other than re-roof the whole thing? The cherry on top was SEARS trying to charge us for sheeting the entire house when they didn't put any new sheeting on AT ALL! They finally agreed to take $1500 off, but even then the total only matched the quote for Premium Shingles (we got Oakridge) with no wood, and they evidently did not honor their 3% cash discount. They owe us probably close to another $1000 in refunds, but while you'd think a company like SEARS would be accountable, I doubt we will see it turn up when I contact them."

"At first I was very skeptical about getting a new roof. I call Sears and with the help of the Associate that came into my home he explained everything in detail and the price was pretty reasonable and the warranty enable me to me a good decision. I am very pleased with my new roof, gutters and down spouts. The Professionals who performed the job was great. Thank You Sears, Sandria"