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Betten Baker Chrysler Dodge Jeep Ram of Big Rapids
14061 Northland Drive, Big Rapids, Michigan, United States
About the Betten Baker Chrysler Dodge Jeep Ram of Big Rapids
Betten Baker Chrysler Dodge Jeep Ram of Big Rapids is a premier car dealership located at 14061 Northland Drive in Big Rapids, Michigan. As a trusted store for Chrysler, Dodge, Jeep, and Ram vehicles, we offer a wide selection of new and pre-owned cars, trucks, and SUVs. Our experienced staff is dedicated to providing exceptional customer service and helping you find the perfect vehicle to suit your needs. Visit us today to explore our inventory and take a test drive!
Photos of Betten Baker Chrysler Dodge Jeep Ram of Big Rapids
14061 Northland Dr, Big Rapids, MI 49307, United States
Opening hours of Betten Baker Chrysler Dodge Jeep Ram of Big Rapids
Monday:
09:00 - 19:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
09:00 - 15:00
Sunday:
Day off
Reviews of Betten Baker Chrysler Dodge Jeep Ram of Big Rapids
"It would be great if Betten would just do the right thing in the beginning of things instead of having to leave a bad but honest review to get something done. My rear caliper froze up and ruined my brakes. The caliper was covered but not the brake pads. It cost me $150. My brakes pad wouldn't have went bad if the caliper hadn't froze up. I could have had it done for just the brake pads at home. I wouldn't have needed brakes if the caliper hadn't of froze up though. Especially at 32,000 miles. Then my front right caliper froze. I was told it was full of clay. I have never even driven on a dirt road. It's a four wheel drive but I don't drive it like that. After a couple of unreturned phone calls and leaving a negative review an apology was given to me alone. And I was asked to tell my brother too. I'm still having problems with my brakes. They are going to look at them next Tuesday and we will see if this review will go to glowing or not. I don't like leaving a negative review on any business. Betten is a big business. It's also NOT the employees fault of how things go. It is the owners of Betten that require your firstborn to get anything done right. The employees can only do as much as they are allowed. If they don't comply they don't have a job at Betten. As many dealerships that Betten owns one would think they would be a little better about things. I have had other smaller dealerships be much better. I'm not asking for anything for free. But I shouldn't have to pay for brakes that I didn't burn up. It had 32,000 on it and I didn't have it for 4 weeks. I have an appointment on Tuesday for the front brakes again. I'm really hoping that Betten will get it right and not make me pay again for something I didn't do. It's not the employees fault. I'll say it again and again. Betten needs to change their attitude towards loyal customers. We have purchased several vehicles from Betten. We are what makes them their money. I don't want anything for free but I do want a business to do the right thing and stand behind what they sell. I don't want their employees punished for their rules. That's not right. It's on Betten not the workers. I will update after my appointment Tues."
"We had a great experience buying our new Jeep. Mary Pozas was incredibly patient with us looking around as well as test driving. We were able to find the new vehicle we wanted and Mary was great to work with. No pressure and super easy sales process. Thank you Mary and Betten Baker."
"Up until now my experience with Betten Baker had been great. Unfortunately, when I purchased my vehicle the sales and management staff told me that they would repair a few issues with it. After having it for nearly a week, I got a mile away and the same issue resurfaced. When I could make arrangements to bring it back in they would no longer honor their promise to repair the problem. Despite my request to speak with a manager several times I was only able to speak with Mike who is the head of service. What is even more disheartening is the overall lack of communication and value of customers that I experienced. After recommending them to so many people I hope that they are able to correct their poor communication, lack of professionalism and dishonest business practices."
"We brought our car in to be serviced, were told it needed almost $2k of work done to get it road worthy. I had no option, so I agreed. Three weeks later, they give my car back finally, and it breaks down on my the next day. They are avoiding my phone calls, pretty sure they blocked my phone number. Worst service ever, unbelievable. Will be pursuing them in small claims court. If someone’s car isn’t fixable, then tell them that."
"I had the best salesman help me find my next vehicle in a short amount of time (Ryder Solis). He was very professional and worked hard to find the vehicle I needed. My new-to-me car fits all my needs and I am very appreciative for his help. I highly recommend working with Ryder if you are ever in need of a new vehicle."
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