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Fox Subaru - Service & Parts
6115 28th Street Southeast, Grand Rapids, Michigan, United States
About the Fox Subaru - Service & Parts
Fox Subaru - Service & Parts is your one-stop shop for all your Subaru car repair and maintenance needs in Grand Rapids, Michigan. Our expert technicians are dedicated to keeping your Subaru running smoothly and efficiently. We also offer a wide selection of genuine Subaru parts to ensure your vehicle stays in top condition. Visit us at 6115 28th Street Southeast for all your Subaru service and parts needs.
Photos of Fox Subaru - Service & Parts
6115 28th St SE, Grand Rapids, MI 49546, United States
Opening hours of Fox Subaru - Service & Parts
Monday:
07:30 - 19:00
Tuesday:
07:30 - 19:00
Wednesday:
07:30 - 19:00
Thursday:
07:30 - 19:00
Friday:
07:30 - 19:00
Saturday:
Day off
Sunday:
Day off
Reviews of Fox Subaru - Service & Parts
"Beautiful new facility. Nice waiting area with coffee, snacks wifi, television etc. I've been twice in the last few months. Maintenance is always done well, staff are always friendly and professional. Worked with Justin Benson, Service Advisor and Nate Shoemaker, the Technician that did all the work on both visits! Great communications, via text and face to face. Jason answered all of my questions! Thanks Justin & Nate, see you next time!"
"Customer service is fantastic, freindly and they can work with they understand the problem of the customer. Their bays and lobby are well maintained. A special thank you to Fox Subaru and Lyida for their kindnest and hospitality. Thank you so much we don't have any other words to express this."
"TL:DR -- Don't trust Subaru or Jonathan Sinko to give you any recommendations for what your car needs. Always double check what they've suggested. ***Subaru values brand trust with consumers at $90 in case you were curious.*** Why do I say this? I'm so glad you asked. I'll keep this brief. I bought my first brand-new off-the-lot car from Subaru in 2018. I have really loved owning this car and was even a Subaru ambassador. This car has been the best vehicle I've ever owned. I've had every oil change done at Subaru I know it's a little price but it was quality service done quickly. I don't mind a company making profit, that keeps them around and it lets me trust the service I'm getting. This morning I thought, maybe I'll get a new Subaru later this year. However, I went in for my oil change, and they recommended I replace my engine air filter and cabin air filter. They sent me photos on my phone, and they both looked reasonably clean, but it was listed as a BRIGHT RED LINE ITEM. I also knew that in the fall, I drove around to 5 different auto stores trying to replace them myself and thought, yeah, it's pricey, but I'll just do it. I get home and put my receipt invoice in the same place I store all my Subaru work invoices and have an itching feeling I have been scammed. So I look back, and sure enough, I paid to have my engine air filter and cabin air filter BOTH REPLACED IN LATE AUGUST. I'm posting this review in late March 2023. The worst part of it the account tech who sorted through my account and who can see my whole history of work was Jonathan Sinko both today and back in August. He can see that I already had the service back in August, but he still recommended it. Unacceptable customer service. This means I was recommended to have an air filter replaced after 7 months. I work from home; I don't drive much at all. Between August and March, I drove 5465 miles, an average of 780 miles a month. The Subaru service manual suggests replacing the engine air filter at 30,000 miles and the cabin air filter at 12,000 to 15,000 miles. So they recommended I spend $90 total when I'd only used: 36.4% of the cabin air filter and 18.2% of the engine air filter. This averages out to 27.3% filter usage before they recommend upgrading. When I did the math and the research on suggested mileage for replacement, I went back to Subaru to call them out about the broken trust with the brand. They used the brand trust they had built with me taking their recommendations about how to keep my car in good condition to con me out of $90. ***Subaru values brand trust with consumers at $90 in case you were curious.*** As a note before reading the following, I didn't yell, I don't believe in dehumanizing service workers. I do require brands to live up to a certain standard that they say they hold. After I went back, I spoke to the woman who runs the invoices, and she told me there was no manager in the office. I briefly explained that I don't appreciate brand trust being used to extort me for money when it isn't a real recommendation. Suddenly, there was a manager in the building. She went to let him know I wanted to chat. They made me wait 45 minutes, then the manager didn't come out, and they sent a salesman to sort this out. He listened to half of the problem, asked for the papers, and went to "sort it out." After more waiting, he had the entire trip refunded: oil change and filters. A refund is a reasonable start to correct this, but it is entirely unacceptable to be using your brand trust to con customers out of money to add to your profits when the recommendation is nowhere near replacement levels set in your own service manuals. UN-ACCEPTABLE."
"This place is horrible when comes time any kind of service, to be more specific I tried to schedule a service appointment for a water pump replacement and every time I called I would leave a voicemail and never heard back from them. Right now it’s been about two weeks trying to get my car in but nothing from the dealership. The person who is scheduling it’s horrible she’s mean."
"I had a headlight out on my Subaru, I called around to a few places and was getting insane quotes. I called this place and they said $30! When I arrived I received the best customer service from Mercedes! She was attentive and explained the whole process of their express service. She gave me updates and was honest and not pushy about some of the other work my car needed done! After everything, including an oil change, my bill was less than $80! I will definitely be going back to this service center! Thank you Mercedes for making my day a little better and easier!"
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