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Fox Hyundai - Service & Parts
4141 28th Street Southeast, Grand Rapids, Michigan, United States
About the Fox Hyundai - Service & Parts
Fox Hyundai - Service & Parts is a top-rated car repair and parts store located at 4141 28th Street Southeast in Grand Rapids, Michigan. Our team of experienced technicians is dedicated to providing exceptional service for all Hyundai vehicles. Whether you need routine maintenance, repairs, or genuine Hyundai parts, you can trust our skilled professionals to get the job done right. Visit us today and experience the Fox Hyundai difference for yourself.
Photos of Fox Hyundai - Service & Parts
4141 28th St SE, Grand Rapids, MI 49512, United States
Opening hours of Fox Hyundai - Service & Parts
Monday:
07:30 - 18:00
Tuesday:
07:30 - 18:00
Wednesday:
07:30 - 18:00
Thursday:
07:30 - 18:00
Friday:
07:30 - 18:00
Saturday:
08:00 - 14:00
Sunday:
Day off
Reviews of Fox Hyundai - Service & Parts
"At some point you really need to consider removing the word quick from your Quick Lube sign."
"This has been the WORST service experience I’ve had and would NOT recommend having your car serviced here!! I had my car towed to the Fox Hyundai Service Center on August 31, 2023 due to my car dying in the middle of the road. Initially when I called they said they would be able to look at it the following week and give me a diagnostic. When I was contacted by one of their service reps they then told me it would be 3-4 weeks to get a diagnostic on my car. I was frustrated by the drastic change because this should have bee communciated in our initial conversation. They said it was due to not having enough staff which I understand. Fast forward to week 5, I call and ask for an update regarding my car because I had still not been provided with one and they told me they are still waiting for one of their technicians to look at it. I even provide that I recieved paper work from Hyundai Corporate regarding a warranty recall that could be related to why my car stopped working. I then ask for a new timeline since we are now past the original quoted one and all I got was “hopefully soon.” It should also be noted that when on the phone that the team member I was speaking with said “oh we just finally turned over a car that’s been bere 5 weeks we’re a little behind”, but this point my car had been there 7 weeks still out diagnostic and I had pointed that out. Now, here are at week 12 still WITHOUT a diagnostic or update on my car. Everytime I call the service team, I am provided with the same runaround answer “hopefully in the next few days, the break-ins have been slowing us down.” Well these next few days have turned into SEVERAL WEEKS without a definite date of when I can get answer and if the work is going to be covered under warranty which is going to be an additional process. I have not been provided with a loaner/courtesy vehicle and have been stuck without one impeding on my ability to work and go about day to day activities. I’m completely frustrated and upset and do not feel that I’m being taken seriously as I have been more than understanding of staffing shortages. If you need services work done to your Hyundai, I’d recommend going to a different certified dealership/service center where you’d more likely have better communication and actually have your car serviced."
"Got more help and better customer service from a regular worker than I did from someone at the desk smh"
"Terrible experience trying to buy a car. I ended up having to go with another Hyundai dealership to buy my new ELANTRA N because the sales people there would not follow up with me on the status of trying to get a car or return my calls. I guess the sales people there got spoiled with people coming in and buying cars that are ready to go. It seems that they did not want to take the time to order the car that I wanted or try to even get it. After wasting almost 2 months trying to get it, I went to the dealership in Kalamazoo and I was able to buy the exact car that I wanted in less than two weeks. So, I don’t know what was going on with them? Maybe they just wanted to make the easy sales, or they didn’t think I was serious? Either way they missed out on selling a new Elantra N, and I was able to get the car that I wanted, even faster than I expected. I will not be going back the next time I want to buy a new car or to get my new car serviced. Maple Hill Auto in Kalamazoo is a way to go!"
"I bought my palisade from a Chevy dealership and couldn’t be more happy with my purchase and less happy about their hospitality, but that’s a whole other story. So I brought my car to fox Hyundai for my first oil change and they were able to service me right away. I liked the children’s area, it kept my kids busy and content while the work was being done. I was in and out the door in maybe a half hour. I’m sure to be back here to upgrade my palisade once that time comes."
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