Pep Boys 3737 Alpine Avenue Northwest, Comstock Park, MI 49321

"Ordered tires and installation elsewhere. After ordering them, one of my existing tires got a hole in it and my car doesn't have a spare so I took it off the car and brought it to Walmart to get one of my tires put on early so I could drive it to get the rest of them installed. After 30 minutes waiting for the incompetent help at Walmart tire center, they informed me they couldn't put the tire on for me. So I took one of them down the street to pep boys and met Jax. She was my angel and got the tire installed on the rim and wouldn't take any money from me. Incredible. I am kicking myself for not choosing Pep Boys to begin with. Thank you so much Jax Rowan!! You saved my day!!"

"This place is an absolute JOKE! I ordered tires online to be at the store before noon for installation. I arrived a few minutes before noon and was told the truck hadn't arrived yet. I waited 3.5 hours and the truck still wasn't there. The person at the counter informed me they couldn't even find out how far away the truck was or if my tires were on the truck. That all would have to be done through their shipping and distribution centers. Apparently they had no time to make such a call. Now here we are 3 days later and my tires still haven't made it the store. Now I full understand why Pep Boyd locations are going out of business at the rate they are. There's no chance I'd ever spend another penny with them. Avoid this place the plague! I've called their customer service line, was told they'd have someone from management call me back that day and still haven't heard anything 4 days later. My order for tires has since been canceled due to the time frame being past due. No kidding the time frame has passed, without the tires ever being available. It's like this place is trying to run off customers by any means necessary. Good thing DISCOUNT TIRE right down the road knows what the term customer service means and will actually do the things outlined in Pep Boys mission statement to insure a positive customer experience so nobody is at risk due to people having to drive on unsafe tires that Pep Boys is completely incapable of selling no matter how hard the customer tries to purchase from them rendering Pep Boys unnecessary along with irrelevant in the marketplace just like their out of business Auto parts division."

"Scheduled my initial appointment at 5 one day, after I was already on my way they called me to reschedule because they’re out of the tires I ordered FOR MY APPOINTMENT. Makes sense. So I reschedule, I’m here now STILL waiting. I was told upon arrival it would only be 1.5-2hours. After 2 hours and 20 minutes go by I ask how much longer it will be… about another 30 minutes. Meanwhile a lady with an appointment after my own has been in and out already. This is asinine. 0/10 don’t recommend. Also no water in the waiting area."

"I understand times can be tough, but I've been through 2 appointments that got rescheduled and not going back for a 3rd. Seems to be a lack of communication between upper management and the ordering. 1st time went in they said they had the tires but were so short staffed were not able to get my vehicle in that day. Appointment was at 1pm . I get that. Reschedule for Wednesday 9am and they apparently forgot to tag my tires. I figured since I was told they had them Saturday didn't bother to ask if they still had them(my issue) but then get a call almost 3 hours after my car was dropped off to be told they didn't have my tires. Again I get times can be rough, but please fix this issue from the top. Time is money.. Technicians typically aren't the ones dealing with the ordering and scheduling. Start from the top.."

"Do not take your car here. Scammed me out of $1000 and didn’t want to admit their mistake. They told me they would look at the wheel barrings that they fixed because my wheel started to wobble and they were under warranty they said they would fix it on their dime. When my uncle went there to get my car he found out they just drove it and did not put it on the lift. They were rude and unprofessional. Guy at front desk kept calling me young girl which made me feel like he didn’t care about what I had to say. I put my young kids in the car that they messed up the wheel could have locked up at any moment. Half the mechanics here do not know what they are doing and they will never admit they are wrong. I got my car fixed by them in September less than two months later the wheel barring a that I just got done went bad. Please don’t go here they are rude cocky and will not admit they are wrong."