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Borgman Ford
3150 28th Street Southwest, Grandville, Michigan, United States
About the Borgman Ford
Borgman Ford is a premier car dealership and repair center located in Grandville, Michigan. Our experienced team is dedicated to providing exceptional service to our customers, whether they are in the market for a new or used vehicle, in need of repairs, or looking for quality parts and accessories. With a convenient location on 28th Street Southwest, Borgman Ford is your one-stop shop for all of your automotive needs. Visit us today and experience top-notch customer service and a wide selection of vehicles to choose from.
Photos of Borgman Ford
3150 28th St SW, Grandville, MI 49418, United States
Opening hours of Borgman Ford
Monday:
09:00 - 20:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 20:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
10:00 - 15:00
Sunday:
Day off
Reviews of Borgman Ford
"I bought my F150 Lightning at Borgman, so that's where I've had it serviced. I will never go back. As soon as I picked up my truck from service last week, I noticed a scratch on the corner of the cab, right above the bed. I went and told the service advisor and had her come look at it. She took a photo and said she would check for the scratch on the intake photos, talk to her manager, and then email me. Days passed without an email, so I texted and got the response "I regret to inform you that I did not zoom in on the cab corner [in the intake photos] so it's inconclusive." I responded by asking for the photos to be emailed to me. When I didn't get a response, I emailed to ask about the photos. 4 days later she finally emailed the photos. They were 2 intake photos, but taken from the front. I asked to be put in contact with her manager and got no response. I went in 4 days later and spoke with another service advisor, who spoke with the manager and told me they would not be fixing the scratch. I said I would leave and not come back for anything, ever. At this point, the original service advisor told me that the manager would be out in a few minutes if I wanted to wait to talk to him. After waiting several minutes, the manager came out, looked at my truck, and told me they wouldn't be fixing it because he doesn't know how it could have gotten there. I also don't know how it could have gotten there, but I'm quite certain it wasn't there when I brought it in. It seems like something they could easily take care of, since they can't show that it WAS there when I brought it in. Instead they're basically saying that I must have scratched my truck somehow without noticing it. I will never be back for sales or service. I've bought 5 new vehicles (from various dealers) over the past 3 years, and this is one dealer I definitely won't patronize again."
"I recently had an amazing experience at this dealership! Me and my husband went in looking for a used car and found exactly what we wanted. It was out first time buying from a dealership. Don and Edwin made the whole process so easy! I would definitely recommend!"
"My original review was 1 star and I had some complaints. Borgman ford reached out to me over text to try and "fix the issues." Back story, I bought a brand new Ford Maverick and it was a less than mediocre experience every step of the way. It could not have been an easier sale for them and they blew it. At the end of the sale, I was sent a request to rate my experience and I was honest. The salesman Nick, whom I worked with, did not like the review I wrote sent me a poorly written text asking what he did wrong to get a bad review and if I would change it. Over the year of working with them to get my car, they blew me off and acted as if my business was not important to them. An example of the poor business they offer is how when i placed the order for my personalized truck, I had chosen for the truck bed to be sprayed. Every piece of paperwork I have shows that I paid for that in my price and that it should have been done. They did not have it done and said that they actually took it off my order, even though on my final paperwork it still shows that I'm paying for it. If you are buying a new vehicle avoid borgman at all cost. They don't care about you, and will lie during the entire experience and treat you like trash. If I could give negative stars at this point, I would."
"This is the third time I have leased a car, and they have all been at Borgman Ford! Yes I have looked at other vehicles but have come back to Borgman. I have had the same salesman for the last two. Curt has been most helpful in the the whole process. I am now in an Edge and I love it! Lots more tech in this one than the ones before, and am adjusting to all of it. Borgman Ford/Mazda has been a great fit for me. If you stop in , please ask for Curt as he is great."
"Stopped in last week for the first time! Just to get a hard engine cover under my car. Came outside on my lunch break to see my cover Practically laying on the ground! I tried unscrewing the rest of the bolts with my hands. Which i did! & that should not have been possible! Real amatuer work!!!! For me paying 130$"
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