Gerber Collision & Glass

"There service is really bad. They said two/three weeks,it's going on five/six weeks and still haven't gotten it back. They send Tuesday and Thursday updates that really don't tell you what going on. Like your van is tore apart and we found a couple brackets broken. That would have worked for me but it took two weeks to get" sorry it's taking me longer it was a larger repair than thought. A week later after putting in the 2nd claim my van was totaled by the insurance company. Now they have the van apart, it's been a week and I'm still trying to get my van back that I bought back from the insurance company. Like I said before five to six weeks now and it still has not been touched....can you imagine how long it would take if they keep it to fix it. I would not recommend this company if it's your only vehicle...,..Alright took 6 weeks to get my van back and this repair shop broke things and tried to get my insurance company to pay for them.....bad business....They even left one of the broken parts on my dash so I could figure out where it goes myself....bad business.... they can't tell me a deer snapped off clips from the inside door panel. And here's the biggest thing of all My Tow Strap is missing and staple gun is missing out of the van.... Beware not a good place ."

"Just purchased car that was repaired at Gerber auto repair and the badge fell off. No wonder it fell off they repaired it with double sided tape. Avoid this shop they do horrible work. Also the paint on the door actually has air bubbles still in the paint. Update: spoke with manager today and he explained everything that happened and the employee that did the repair was removed. Very understanding and now I will try service with them in the future"

"Set an appointment for an estimate. I told them there was excessive damage under the vehicle. I got there for my appointment and they said I would have to reschedule (over a week out) so they could get it on a hoist. Why waste my time with the first appointment when I told you it had to be lifted to see the damage."

"While the staff were friendly, and did their best, they get a 3, because if the front staff had not been it would have been a 1. They installed the wrong parts on my vehicle, if I had not noticed they would have just let me go and never said anything because either they were trying to scam or no one was paying attention to what was being installed. Then on top of it the part they installed was defective and needed to be replaced anyway. While they did correct their mistakes it did take more time away for me and the use of my vehicle. The work itself seems fine, paint and finish, but the front staff, mainly Beth, saved this overall experience."