Tuffy Tire & Auto Service Center

"They were amazing. There was a little something that I didn't think was right. I drove back, and they rechecked everything just to make me happy.Thank you, Gentlemen."

"As someone who knows little about cars I was a little intimidated about going into an actual auto shop. However, I found my recent visit with Tuffys to be exceptional!! I had run into an issue with my car right before work so I went to the Walmart Autocare center. They could not assist me with the issue any further and referred me to Tuffys. I was told by them and others that Tuffys would probably overcharge me for the service I needed. I walked into Tuffys and they seemed quite busy for the day, but they squeezed me in on the spot anyway. They did a full inspection of my car at no cost and also helped with with the issue for no additional cost!!!...Their customer service was phenomenal and I am extremely grateful for their help. The person running the front desk, who I believe was Jose, even went over the inspection summary with me and updated me on the condition of my car. As someone who knows little about cars I really appreciated the time they took to help me out and explain to me what the issue was, how they fixed it, and how my car was running. This was the first time anyone has looked at my car in detail to make sure everything was running good and in good condition. For any future car needs I will definitely be going to Tuffys because I know they will take good care of my car. For anyone considering Tuffys I would 100% make that appointment with them. You can't beat their phenomenal customer service and high quality/detailed work."

"While visiting Grand Haven in January on a family trip, our minivan’s alternator died. My husband was driving alone at the time and just barely got the van into the Tuffy’s parking lot before it completely died. The staff were super helpful, quick, and easy to work with. They got us fixed up quicker than expected and all in one afternoon. They also offered, and kindly followed through on, a free battery check a couple days later to make sure our battery was still testing fine to help us make it on the drive home. All in all a wonderful experience, and we would highly recommend!"

"First time Tuffy customer, and it was a smooth and efficient experience. I agree with a lot of the comments below; Jose (who also goes by Dan) is knowledgeable, has fantastic customer service and is an all-around nice guy. While waiting for my car repair, I overheard a conversation between Dan and a young girl and her mom selling candy. Not only did Dan buy several candy bars, he checked with all the mechanics to see whether they would support this young lady and got her a few more sales! Dan even humored me when I asked him to look at a portable power pack / air compressor I bought (that malfunctioned), and he did! even though he was busy and it was right before closing on a Friday afternoon. I absolutely recommend this service center without reservation. I would return here for future service for the cleanliness of the facility, the excellent customer service and for the good work they did to service my car."

"I've not been a Tuffy customer in the past. That will change! I went in for a complete exhaust replacement for my car and was given an cost based on a two hour estimate. Due to the faulty installation of the performance exhaust system by a Mazda dealer in GR, several of the manifold bolts had been cross-threaded or damaged nearly twenty years ago, which led to them breaking off when trying to remove them..Bottom line is that they ended up working on my car for MANY more than expected, but the technicians stuck in there and did a great job of returning my car in excellent shape AND they charged me based on the original estimate rather than for the total hours that they actually worked on it. Everyone was very considerate and helpful and I am pleased with the work. I will go back to Tuffy Grand Haven and I can recommend that you do too!"