Accurate Tire & Wheel 2420 Northern Visions Drive, Traverse City, MI 49684

"We were loyal customers, but unfortunately at our recent appointment, your customer service was sub par at best. Needless to say, we will NOT be returning for anything in the future! Very disappointed in the lack of communication between the workers, customers and pricing."

"I've been going here for years and always had great service with Garth. I took my vehicle in this fall to have the snow tires mounted. Garth was not there. I waited because they always had me in and out in under an hour. This time, I waited over 2 hours. The technician broke one of the TPMS sensors, which is understandable. They installed a new one which I paid for and they said I needed to drive for the vehicle to learn the sensor. It did not work. I took the Jeep back the next day and waited over an hour. They said it might be fixed but again it needed to be driven. I drove for days and it did not work. Took the Jeep back a third time and again waited over an hour. I was told the technician programmed the sensor incorrectly. Ultimately, they got it fixed but it took 3 trips and I spent over 4 hours in the waiting room. I am disappointed in the service I received this time around."

"Over a month ago I made an appointment with Brian for today to have my snow tires mounted. Upon my arrival I was informed that both Garth and Brian are no longer employed by Accurate Tire. The woman who waited on me asked if I intended to wait and when I said that I would since it only takes 30 minutes she said they now employ different technicians who know their jobs, but just aren't as fast as Garth and Brian. She was right; my appointment was for 11 am and the job wasn't completed until after noon. I hope any one reading this who knows where Garth and Brian are currently working will post it here. I've been a customer at Accurate Tire for a long time, but only because of the service provided by those two men."

"I had a performance tire with screw in it. I was very particular about how anyone was going to fix it without scratching the rim. They did an excellent job without any issues to the rim. I highly recommend this business."

"The best tire and wheel shop in town. Had a decent vibration in my front end, Brian had me back on the road in an hour. Truck rides better than ever now! I trust Brian and his team completely, honest work and very fairly priced!"