Chuck E. Cheese 3671 28th Street Southeast, Grand Rapids, MI 49512

"Fun place to bring littles - clean , food is typical for kids pizza - they had a salad bar - would go again"

"I have to bring My Shorties here every week, or so it seems! I love the new SELFIE policy!!! as a overly worried, single parent...i believe this is the BEST idea for a children's play place EVER!"

"Love this place, pizza is delicious, staff is charismatic and fun, don't get me started on how fun the dang games are. But my only complaint is I seen a massive rat there, and I mean huge. Big enough to wear a baseball cap. Yikes. Anyways keep up the good work."

"Ok, The staff here was extremely friendly. above and beyond!!! So very nice and helpful. My problem is with the price of the food. Way too expensive even for a place like this. The other thing is that the Chuck E Cheese on Alpine has much better games to play. This is a good store but compared to the other, it 4 out of 5."

"We booked a 2hr birthday party for my granddaughter. We chose a weekday for a couple reasons. 1. There's a weekday special for extra pizzas. 2.The place would be less crowded. And most importantly her birthday was on that day. Let's start off with saying the staff was polite, unfortunately we soon discovered how unorganized, unprofessional, and understaffed this particular facility was. We received a party associate for birthday party. Who was new and had no idea how to help facilitate the party smoothly. I arrived early to check on the set up of the party table. Before the party members arrived the party organizer asked me what ice cream flavors would the children like to have, I told her I don't know they're not here yet to ask. So she gave me a sheet of paper to write the information on. Then proceeded to ask what time I wanted the pizza for the kids on the table , once again I don't know because they're not here yet. I'm early. But they had already scheduled the time for Chucke to do his birthday appearance for the birthday party. No one told us that Chucke was going to dance and sing "Happy birthday to you" in the middle of the dance floor 25 feet or more away from the birthday table. Then Chucke asked the birthday child to blow out the candles. "Huh, how? Chucke the cake is on the table" and the children are on the dance floor with you. Made no sense. One of the 2hr timed game bands stopped working within 30 minutes before they would fix the broken one. We're required to take all of the purchased bands off all the party members and bring them to the staff. We paid extra for salad bar dishes. The salad bar had no lettuce and bare minimum fixing for over an hour and half. Staff told us they would fix the salad bar but we had to wait until they cooked all the pizzas for all the in store customers. Our paid party members had to wait on the non-party customers to be served even though our party was in the building before the other customers. No one informed us that The restaurant was in the midst of construction. With only one bathroom with one toilet available to be shared amongst all customers both male and female. They did have a young staff member sitting close to the restroom as a monitor, making sure only one person or family went in at a time. What they failed to realize is that young children wait until the last moment to inform someone they need to use the bathroom and then they are forced to hold it until their place in line was up to use the facility. I paid for the ticket blaster for the birthday child. The staff gave the birthday childs and other childrens extra tickets to a random person instead of the person that paid for it all. If I didn't ask about it this could have went very poorly thank goodness he was an invited guest. There's more than that happened that made this birthday party a disaster. But those are the finer points. When I went to the general manager about the poor atmosphere of this situation he became very defensive instead of addressing the situation with an apology. I had to be the one reassure him instead of the other way around. What I will say is that the children all between the ages of 2yrs and 8yrs old didn't know of the dysfunction or disorganization. They're children. So they had fun regardless. The adults were fully aware. And very disappointed. In the end the general manager did give us a substantial discount on the final cost. The fact the children enjoyed themselves and the discount is the reason for the 2 stars. I suggest anyone planning a party to ask about the service that will be provided, any construction in the building, the food ready on time, and the amenities available."