Gerber Collision & Glass

"My situation as a whole was terrible! I was going through my insurance company to get my vehicle fixed from an accident. Gerber was great, the insurance company, not so much. Gerber was amazing through the entire process of scheduling a time to bring my truck down and even helping me with contacting the rental company down the road. I couldn't have stressed enough to them how important my vehicle is to me and they took care of it like their own. Alex was a tremendous help. She would call me every week with updates on the progress. She also answered all the ridiculous questions I had. Unfortunately, my insurance ended up totaling my truck before any actual repairs could be started. Kurt and his team put my truck back together as quickly as they could. When I picked it up after it was down there for a month it was in the same condition it was in when I dropped it off. They even cleaned my cab before I picked it up. My overall experience with Gerber was great and I recommend them to anyone needing their vehicle repaired."

"Had my car repaired here a couple of years ago. They did not properly seal the door so water was getting In. Took it back to them they fixed it but it left a water stain in my material on the ceiling. Thought maybe it was just a fluke thing. I took it to them recently as I hit a deer. Waited 7 months which of course comes with not being able to get certain parts etc... Had a rental car for two weeks. Got my vehicle back and they had a used a used headlight assembly! (Without my knowledge) Which caused water/ condensation in my head light. I had to then take it back and have a new headlight assembly installed.Needless to say I will not be taking my vehicle here again and will not recommend to anyone else. Not a happy customer!"

"I took my car in to get some rust issues fixed on the roof and a trim piece replaced. They did a great job. I was disappointed in the communication and scheduling. After getting re-scheduled due to parts not being in I dropped my vehicle off and it sat there for 6 days before they pulled it in. This car is my main transportation and it would have been nice to use it for those 6 days that they weren't working on it. Once they did get to work on it nobody communicated with me about the progress or time frame. The hyperlink to carwise only showed when they got started and not an estimated pickup date. I had to reach out to find out any details and Kurt was the only one that had answers. Overall I think they do quality work, I just think they can improve the customer experience by making appointments when they are actually ready, and communicating with the customers. Everyone I talked with on the phone were very friendly."

"I bought my first new car in January of 2022, got hit while parked in September 2022. Got referred to Gerber by my insurance, and it was an amazing experience. Office staff was always friendly and extremely helpful with setting up rental and answering any of my many questions (I've never had to go through this process before). The work done on my car was immaculate and looks like nothing ever happened to it. Plus when the new trim piece came- they didn't like how it fit so they ordered me another one and had me come in at my own convenience to put it on for me. I beyond appreciate that they didn't just put it on because it was a new piece and wanted it done right to the point of ordering another brand new piece rather than saying good enough. Definitely would recommend!"

"I cannot recommend this company enough! My wife got into a small fender bender and our insurance company recommended this business. The entire process was seamless. We dropped the vehicle off during our vacation, and when the bumper didn't arrive on time, the shop personally made sure to have a rental car waiting at the airport upon our return. They saved us several headaches, kept us updated via texts and calls the entire time, and the work restored the front end to factory condition. I would strongly recommend this business to anyone needing body work!"