Scrubs & Beyond

"Aileen was by far the best employee I have encountered at Scrubs & Beyond! I cannot thank her enough for helping me and understanding my situation! You’re amazing Aileen!"

"The lady who was working the front desk had such an attitude for absolutely no reason. Even if I did like some of the pants I tried on, I wouldn’t purchase them at this store, simply due to the workers poor attitude. I’ll buy off Amazon and return things I don’t like. No thanks!"

"I was blown away with the customer service from Gennesis! This was my first experience with Scrubs and Beyond, I had a voucher from my employer. Gennesis walked me around the store and explained the differences between brands, asked my sizes, gave recommendations, set up the fitting room, and then brought me MORE options while I was trying on the first options just in case! I left the fitting room, and left my wallet and phone. She immediately told me. She rang me out, explained the return policy and said she looked forward to seeing me again, and wished me luck on my new job. Seriously seemed so genuine. Oh, and balanced another customer at the same time. Thank you Gennesis!"

"I had a great experience at scrubs and beyond. Donna and Kima were very helpful. Their energy and positive personalities were outstanding. I will definitely come back. Best customer service ever. I will be recommending this store to others."

"My first time shopping with this organization and I will not do it again! I purchased a scrub top on 11/05. When I got to work I was unable to fit the new shirt at all, and in a rush I snagged the tag, honest mistake. I wore my jacket that day because I was already late, I put the new shirt in the bag with the receipt and the tag and took it to be returned on my next available day. According to the receipt, "We will gladly accept a return or exchange of unused merchandise within 60 days of purchase with a valid receipt." With a valid receipt I was turned away because the tag was not on the top. That's fine if it's your policy, but please communicate your policy with your customers. Many people prematurely remove tags, so informing customers that tags must be on the merchandise may have changed my shopping experience. I would have tried the top on at the store if I had a better understanding of the policy because I wouldn't want to risk the tag falling off, it is just paper and plastic. The return policy is so strict and specific, but poorly communicated. Due to the fact that I was unaware of the full policy I lose money to a store, and I have a useless product. Awful experience. Amazon WINS AGAIN!"