TRADEHOME SHOES 3195 28th Street Southeast, Grand Rapids, MI 49512

"Bought a pair of Hoka shoes since I have been loyal for 4 years. Visiting from NYC and bought here because of Cole and Lance’s service. Top notch!! Great guys and went out of their way to bring me comparable brands and didn’t apply any pressure. Class act here! Would give 6 stars if I could."

"We really enjoyed shopping at this store. Cole was so helpful in assisting me in finding new running shoes! My daughter found Hey Dude's for clearance and got herself some new tennis shoes as well. The staff was amazing and the prices were fair. We will for sure be back!"

"Best place to buy Birkenstocks, salespeople are knowledgeable and helpful. Kind friendly staff every time-Preston did a superb job! Our family are loyal customers for sure!"

"I would not recommend ordering from here because their customer service in their main office is unorganized and very unprofessional. I've spoke with 3 people at TradeHome Shoes including Summer and Josh and I've been told contradictory things every time I've called. First, I ordered a pair of shoes in the mall and they sent the wrong size (nbd let's fix it) then the replacement pair they sent out were damaged (double bummer but still willing to see if we can fix this) I spoke to them multiple times they were going to send out a return label and another pair but never did. When I finally contacted them again Josh mentioned that he thinks that they were "uncomfortable" sending me another pair but Summer and another employee both told me that they were not in stock. He then proceeded to guilt trip me... telling me that it was unfortunate for Summer since she had to drive 20 minutes to pick up the (damaged) replacement pair in the size that should have been shipped originally. I'm not sure why he brought that up, I guess I should have felt like I was receiving a favor by trying to get the correct size that I ordered. He did absolutely nothing to help the situation, purposely misunderstood what I said and even tried to gaslight me. I'm not sure what his position is but it seems pretty obsolete unless the point is to piss people off and lose customers."

"My husband has a bit of a shoe problem. He's been to Tradehome numerous times and always comes home with "the most amazing fitting shoe." But he never forgets to mention Tyler, the store's owner for the past year or so. I've been dragged in there a few times now to get a pair of shoes, and the service has been amazing. Tyler, or any of his associates, greet us, ask us what we're looking for, and give us the old school shoe salesperson treatment (lacing the shoes, putting them on our feet, etc.) Give them a try and support local businesses. Tyler and his crew do an amazing job!"