Orthotic Shop - Online Only 14200 Industrial Center Drive, Shelby Township, MI 48315

"I returned new shoes ($250) for refund, and not only did they not refund me, but also gave my new shoes to donation. Never will I ever shop there again after this experience!"

"I received my Vionic slippers and they fit perfectly!! orthopedic Vionic slippers are the Best!!!"

"So I had originally bought these Reebok tactical shoe and I order my regular size 8. So I had wore them 1 day maybe to see if I just needed to break them in before I exchange for a size bigger. So I sent them back in return for an exchange within days of receiving them to being with. So I called and asked why haven’t I gotten a response or the exchange of this shoe. It’s been almost a month! So fast forward the lady said we couldn’t exchange because they were used, if you would like to discuss this you can speak to the manger. So left a voicemail, I persisted and called again, call ended. So I called again and finally I was able to get thru to speak with the manager. She was not only rude, unhelpful but shutting me down with no help whatsoever. I liked the shoe so much that if I couldn’t get a full refund fine, I understand. But if I could get a partial so I can order another pair just a size bigger. And she was not having it. So at the end of all this, not only I’m I stuck with a pair of shoes I can’t wear but also the disappoint in the company and manger that’s not worth a damn!"

"I purchased a pair of extra wide men's walking shoes after foot surgery. Shoes were extra depth and provided space for orthotics and swollen foot. After enjoying the comfortable shoes for a few days an eyelet tore and while a minor failure, I had to adjust the length of the shoelace and not tie all the way up. I sent pictures and a brief note regarding the inconvenience and a new pair of shoes arrived a few days later. Excellent customer service went above and beyond my expectations. Glad to see some companies still stand behind the products they sell! Also thanks to Mt. Emey for awesome warranty coverage. When I need a special sized shoe again the Orthotic Shop and Mt. Emey will be my first choice. I highly recommend them both for great products and customer satisfaction."

"Buyer Beware I purchased these insoles as new and paid the full price. I received the product in a box that was like 5X bigger than needed. The insoles were in a plastic bag with a label stating, "The original box was damaged. This item had to be re-boxed. Sorry for any inconvenience." The right insole was clearly smaller than the left one because it had been trimmed at the top. These insoles were clearly not new. They had been purchased by someone that had trimmed them, yet The Orthotic Shop was selling them as new. There was no mention that this item had been used. It seems clearly deceptive by the Orthotic Shop to say that the original box was damaged and to try to sell a used item as new. This kind of nonsense takes away confidence in purchasing from online businesses."