Red Wing - Grand Rapids, MI

"This is what two years look like lol worth the pretty penny. Got the same type model, Thanks Howard"

"The staff was friendly enough and super patient with me trying on multiple pairs but they told me if the boots didn’t work out I could return them to the store I was nearby in Ann Arbor (I was traveling at the time and GR store is almost 2 hours from me). This was blatantly false, Red Wings return policy requires you to return to the store you purchased from. Luckily my local store worked something out but I would’ve been extremely upset if I had to drive all the way back to Grand Rapids for a return."

"I was the only customer, yet the employee acted as if I was an inconvenience to him. They didn't have any suitable work boots in my size, they offered to order the right size. I don't go to a specialty store for them to order in a pair!"

"I had a defective right boot that I purchased in June (severe leak in the stitching). The boots were switched out without issue."

"Ed was awesome! I have never owned a pair of Red Wing work boots but was recommended by some coworkers to go try some one. I went in and was promptly welcomed. I informed him of the work environment I was in and my current footwear issues. He had me go through the entire foot fitting procedure and I tried on a few pairs of boots based on his recommendations. He also explained the components of the boots and what each one attributes to in regards to comfort and performance. He informed me of how to clean and condition them as well. Ended up walking out with a comfortable pair of work boots and will be back for some heritage boots soon!"