Shoe Dept. Encore 3161 28th Street Southeast, Grand Rapids, MI 49512

"This selection of shoes looks like it was straight out of a 1990s shoe carnival and prices were higher than others in mall. staff seemed very overwhelmed by Bert moderate traffic"

"The shoes were very reasonable priced. They have a wide variety to. Staff was very helpful."

"I’ll make it short and sweet. Needed some winter boots, got some nice timberlands for an amazing price. When I got rung up there was probably the RUDEST employee ever. Some older lady. Working 12/28 around 3pm. I tried my hardest to be nice to her, said have a good day… whatever. literally slamming her nails on the computer screen, rude. as. hell. I’m sorry love this place and all but she was so mean for no reason"

"It’s abundantly clear that the sales staff here are on commission- two young women literally RACED- I mean running and yelling through the aisles- to retrieve my husband’s size for a fitting (and not because they were in such a hurry to be helpful). The guy who brought my size stood over me the entire time I tried on shoes while offering no feedback or additional help. It was an awkward and frankly uncomfortable experience that gave the strong impression he was hovering lest I walk off and lose him credit for the sale. When I came back a few days later to make a return, his immediate response was to ask if I was sure I wouldn’t rather make an exchange. Ultimately, I blame upper management for fostering such a blatant culture of up-selling and incentivizing on sales alone. I’m sure these employees are just trying to maximize their income (who wouldn’t?), but I felt that I literally only received “service” to be pushed into buying something. I found all the salespeople to be super unprofessional and pushy and will never shop with this company again."

"Not enough employees to handle customers’ shoe requests. Each box only has one shoe, so you have to ask for assistance from an employee that is not around or too busy. Finally got the guy to bring out the other shoe and then they brought it all the way to the front counter, we were hoping to try on both shoes before we buy. Nice selection though. To the next shoe store we go!"