Jimmy Jazz

"It’s seems like an ok store. They seem to have some nice things there but the customer service isn’t good so I’ll probably won’t go back for that reason"

"Really didn’t want to give a one star.. I really think customers service is everything in a business.. The employees at the Harperwoods store are horrible..I mean be mad at the world … Went to return something and the lady had the audacity to say “ I’m going to start telling people they can’t return!” Really. This happened on 4/5/2023 around 1:00 pm.. I hope general managers are looking at ratings and held a customer service class asap…Thanks and have an awesome day."

"Save your time and go across the street to Foot Locker or Snipes. The poor experience begins in the parking lot, where you will be lucky to avoid massive potholes and blowing out a tire. When you get inside of the store, you will be greeted by an unfriendly staff, oftentimes sitting by the door as "greeters" but talking with one another and ignoring you or on their phones. Most of the shoes are pretty general and they rarely have anything new and exciting. However, when they do have something new, it tends to be more expensive than foot locker. At the same time, Foot Locker has a rewards program (FLX) and provides coupons for future purchases when you take surveys based on your experiences. On my recent trip, I was treated extremely rudely, so I will be keeping my business at the Snipes and Foot Locker across the street. With the 1) parking lot condition, 2) unfriendliness of the staff, 3) redevelopment of the Eastland Mall area, and 4) Snipes purchase of Jimmie Jazz, I would not be shocked to see this location close in the future. I'll spend my money where I am wanted, and I recommend you do so as well."

"I didnt used to care for this Location because the Women always have their faces frowned. I went in the Guy said he's been there for 11yrs and the young Lady folding with him had greet personalities and Customer Service. I haven't been in a while so maybe they've had a change in staffing"

"They do not answer the phone or email. It's been 5 days. Also the Google listing has the incorrect hours. Went there at 5 after seeing they closed at 6 but the does 6 were locked. Not a single word back yet after 2 was and the phone just rings....."