Michigan Rustics

"The stapled strip of wood along each rail, to hold the cross members supporting mattress is a flawed and pretty idiotic design. As I’d feared upon assembling, the first of our 3 beds broke in middle of night last night, under the weight of a 120 pound kid. He’s the only one who has slept in this bed in the 2 years we’ve owned it. I’m going to rip those out and fix them myself on all the beds, as we fear someone falling through top bunk now. Also, the guy who I picked up our 3 beds from couldn’t have been a bigger ahole. Rudest guy I’ve ever met as a business owner, but also looked like he had zero to lose, so I just took beds and decided I’d just never spend my money with them again."

"I would give it zero stars but there’s not an option. Customer service is the worst I’ve ever had with any company I’ve ever dealt with. I ordered the bed after a month I contacted the company with no response then I saw on their website they were discontinued the set of bunkbeds I wanted, so I contacted them and then Wham!! All of a sudden my order just disappeared into thin air! Can’t even believe it after waiting so long. You get absolutely no customer service with this company at all! I would definitely not recommend this company unless they get new management."

"We ordered a king and a queen space saver beds. We absolutely love them!!! We stained them with golden oak stain to go with our decor. They are so gorgeous!!! We couldn’t be happier!!! The customer service was great!! They are very helpful and courteous!! If you want quality, this is it!!!! I highly recommend!!!"

"The product is decent but if you have any issues with your order your in trouble. Dave is horrible to deal with. We received our order missing parts and hardware. We called dozens of times and he wont ship us the lost parts. Don't take my word for it. Call him and ask his some questions about his products and you will quickly understand why you need to pray you don't have any issues."

"Highly recommend! The beds are beautiful and the customer service is top notch. We live in Michigan and had our beds delivered personally. We were missing one piece and James drove 2.5 hours each way the next day to bring the piece helped my husband with building the beds! I was shocked by this given how most companies operate now. I happened to ask him how long he has been with the company, since a lot of the reviews are negative, and he said 1.5 years. James manages the company and truly went above and beyond. It is soooo rare to find customer service like that anymore! He was so kind and willing to help us out and definitely has a customer first mindset. We ordered two queen/queen bunks and a king bed. We love them!"