Grand Woods Lounge 77 Cesar E. Chavez Avenue Southwest, Grand Rapids, MI 49503

"The food was not bad, the waitress was great. However, when the bill arrived, some of the items on the bill were higher than shown in the menu (outdated menu?). Also, there was a "surcharge" listed on the bill. When I inquired what the surcharge was for, the waitress indicated that she had no clue (although she said that "everyone always asks about that!")."

"Food and cocktails for my wife's Christmas party. Big TV's sso wont miss the big sports plays."

"12/7/23, 5:45PM - Our paryt of six arrived for some food and drinks before a 7:30 show at the Intersection. Interestingly, reservations were made the day before but upon arrival the crew was clueless about prior reservations and suggested we sit wherever we wanted. Since the place was virtually empty, we chose to slide a couple tables together in the front room. Emily served us and reminded that happy hour was still on for 16 minutes. OK, let's go, and we ordered a round of drinks and water.. Half the order was delivered, and to get the remainder of the order, we needed to ask. Then, one of the staff handed us a Quesedilla order that as later discovered to be for the table next to us. 30 minutes after arrival, the remainder of the happy hour drink order arrived, after which we realized that the happt hour special was 50% off with 1/2 size glasses. I kid you not. So, seeing how this was going to evolve, we ordered another round and food. 30 minutes later (1 hour after arrival), the drinks had not yet arrived so I made inquiries to Emily who was manipulating the server app/ tablet behind the bar. She asked if I wanted to speak to a manager which I gladly obliged. Shortly thereafter, 4 of the six drinks arrived but one was incorrect, with the food to follow shortly thereafter. The manager was apologetic, but vociferously stated that they were short staffed. OK, but the entire joint had 6-8 people at the bar, another party of 6, and another table of 4 patrons. I understand service degradation when a business is busy and when staff are not what is needed. However, there were 4 staff plus whoever was in the kitchen. I asked about their takeout demand and was referred to the staffing issue. This was just about the worst service our entire party has ever experienced."

"I visited on 5/27/23 after I got married. We arrived around 8pm, we had a pretty decent sized group, and had on a full gown but they were very accommodating. I met Dan (the owner) he was great and made sure our time there was special. Absolutely recommend stopping in."

"Just went for drinks and hot damn they make them strong, was nice to not feel ripped off paying for a mixed drink! Rum and Coke FTW here wow nice job guys! Great performance by this guy btw sounded great and had perfect volume for a small space, great start to a concert night!"