JCPenney Salon,

700 West 14 Mile Road, Troy, MI 48083

"If I could give a 0 rating I would. I made an appointment and drove over 30 minutes in dense fog on Christmas Eve for an Xpress haircut. The receptionist seemed surprised when I arrived and told her that I had an appointment and kept me waiting at the desk for several minutes. The stylist (Brittany Gantt) that I was scheduled with finally comes out and says that she didn't bring her hair cutting tools and asked if I minded if the other stylist (Taylor Miggs Clay) cut my hair. I told her that it didn't matter to me. Brittany comes back a few minutes later and says that Taylor didn't bring her hair cutting tools either and they wouldn't be able to service me. I was shocked and told her that I'd driven a half hour in heavy fog. When I got to my car I called back to speak to the Manager and was told that they didn't have one. Maybe that's the problem. I asked the receptionist how is it that both stylists wouldn't have their tools. She didn't like the question, was very rude and got mad and hung up on me, when she should have been apologizing for my inconvenience. I almost went back into the store to confront her regarding her treatment of me. I have gotten my hair cut twice at this location by Ken, who is fantastic. But after this experience I will never be back and would not recommend them to anyone. I spoke with the JCPenney manager and he didn't understand why the stylists wouldn't have their tools either. That's what they do for a living. I think the stylists were lying and just didn't want to do my hair. I sincerely hope that the Manager does address all 3 of them regarding this incident."

"My first time and it went very well. Saladinah has created a unique haircut for me that no stylist did before: it made me dream to be a model! She is young but apparently talented to be able to over meet my expectations today. PS: a final wash was included in the service, which is nice"

"Called 3 time to complain. No one ever picked up the phone. Been coming occasionally for 35 yrs. $80.00 for putting my hair in a pony tail after washing and conditioning and pinning a bun on was to high. I could have done it better, especially when it lasted one day."

"I had gotten highlights from this amazing and talented hairstylist Edith. She did a beautiful job and her service was top notch great!!! I'm so pleased and looking forward to going back again. It was a lovely experience all around. Definitely five stars."

"From Carol G. This place is the absolute best! The entire team routinely makes me feel like family. I see them every weekend, and they consistently put a delightful bow on my week and smile on my face no matter how tough the work week may have been. My stylist Falicia is a ROCK STAR WITH UNMATCHED MAGIC HANDS. She really should be doing hair for mega stars in Hollywood. She's so good that my hair gets compliments even when I'm walking IN for my appointments. I'm talking about BEFORE it's even redone from my prior appt. Just keep being sublime and amazing, Falicia! Love me some JCP SALON!"