Ulta Beauty

"Leaving 3 starts as not completely satisfied but room to grow. I normally hate the idea of needing to go into Ulta because I always feel discriminated against, uncomfortable and uneasy. I’m normally greeted which is great. However I am normally followed around or watched by employees as I shop around. I try to make my purchases quickly and get out. I visited the Bloomfield Hills store sometime last weekend or so and I was assisted by Miranda. She was amazing! I felt comfortable with her not discriminated against and she was soosososo knowledgeable on so many things!! She took her time to talk with me discuss my concerns and recommend MULTIPLE products to me until we found an almost perfect foundation and other recommendation products. I visited the Lake Orion - Baldwin Commons store the next day and was highly disappointed. I’d like to get Miranda’s information and shop with her again she was amazing. Thank you for outstanding customer service and being so friendly and kind to me. You truly made my previous terrible trips to Ulta a great one and I am hopeful to feel this exact way the next time I come in. Thank you for being a rockstar of the Bloomfield hills location I will be back to see you vey soon! :)"

"Went to this store on NYE, grabbed a handful of items and walked by at least 3 or 4 employees. Not one of them spoke to me, or asked if I needed help. I went to the cash register to cash out, and the cashier didn’t really acknowledge me, or ask me if I found everything okay. Quite disappointed, and more than likely will take my business elsewhere."

"Lerna was extremely helpful- she managed our product question and promotions with care. Please recognize her for excellent guest service."

"I’m a regular at this location and today I experienced the best customer service in retail. Laerna and Erica (I hope I spelled those correctly) were two very kind, patient, and helpful associates. They engaged with me as a customer, helped me understand my points, and even waited for me to come back and check out later when my bonus points offer was activated and in effect. On top of that they were so sweet and had the personalities to be in such a fun creative company like Ulta. I hope I run into them again and I hope other customers get the same amazing experience with them that I did. Both deserve promotions and will succeed in anything involving customer service."

"I was pleasantly surprised that the staff was standing around aloof and not engaged with their customers. I had planned on buying a bulk of perfume for my bridesmaids as gifts, but since they don't want my business, I will go to Macy's. Based on the unbelievable pricing of their products, I expected more"