Sweetwaters Coffee & Tea

"Very rude, poor management. I have been a customer for years and was treated like garbage when the owner decided to put an unqualified, unprofessional person in a position of authority. The owner promised to get back to me after handling the situation and he never did. When loyal customers are treated with no regard, that says a lot about a place and the people running it. Extremely disappointing after spending thousands at Sweetwaters over the years. Hi Dave, how kind of you to respond. I never suggested firing your employee. You don’t know how to satisfy my request? A great place to start would be having a serious discussion with your employee regarding how to treat other employees and customers with kindness, respect, and decency. This should be innate behavior for a manager. The issue is not that I don’t get along with Britney. I have been nothing but kind and polite to her. She is anything but professional and I am one of many who were bothered by her negative attitude and lack of discernment and tact. I am not the only person she has made to feel uncomfortable and awkward. You know that, because the first thing you said to me was that this isn’t the first time you’re hearing complaints like this. She may be helpful in some areas for your business, but customer service should be one of your main focuses and this girl displayed some of the poorest customer service I’ve ever encountered. Again, not the only one who thinks this or feels this way. It is disappointing that you did not try or bother to follow up with me like you said you would. You were more concerned about “upsetting” a newly employed manger than a paying customer of 4 years. I found that mind boggling. I do not have the attitude problem, therefore her negative attitude is out of my control. That is where her boss needs to step in and set clear expectations and boundaries."

"One of the best cafes in town. Nice ambiance and pretty good variety of menu Best place to spend time"

"Ordered a Chai latte and dirty cold brew. The cold brew was excellent. The Chai latte was exceptionally good. Nice amount of spice! Never realized this place existed but now that I have been here, I'll definitely be back! Nice little seating area too. Loved that they also sell local art work."

"This Tea, Coffee, and Pastry Shop is a great place to get a coffee or tea and pastry. The staff here have always been very friendly and helpful. I wanted to purchase a scone with cream and jam, as Queen Elizabeth II would have it. Although they had a variety of scones, they did not come with cream or jam and offer butter instead. It was a hot summer day both times I visited. I tried the Rooibos "Red Bush" Tea and the Pomegranate with Pink Rose Petals and they were both delicious and refreshing. The macrons are also a delicious addition to any drink."

"I really enjoyed this coffee going experience, the staff was friendly and we'll informed, the drinks had obvious attention to detail which I appreciated. They had merch and names that were well branded. They even had calorie counts on the drinks -although not always scaled for the different sizes-. Overall a very very pleasant experience and I would for sure go again if I was in the area -this is around where I live really, a shame tbh, I would frequent here-"