Jos A. Bank 1892 Breton Road Southeast, Grand Rapids, MI 49506

"I’m not one to leave “reviews” for establishments, but this one takes the cake. I stopped in a few weeks ago to buy a few pairs of dress pants. When I walked in around 7:20PM and started to pick out a few pairs, your employee told me that “I need to try on what I’ve already picked out”. After a little while of shopping around, your employee made it a POINT that the store was closing at 8PM. He proceeded to tell me how “he’s been there since 9” and that “he’s had a long day”. Little does your employee know… I drove two hours to this location ALREADY well aware of the hours. I worked all day and drove to grand rapids, for frankly nothing but a poor experience. I feel very disappointed by the way I was treated, after spending $275 on pants. I wish I could’ve gone to a different location, if there was one local to me. I really hope this review reaches people looking to shop here, would highly suggest spending your money elsewhere."

"My fiancé and I had a very disappointing experience. Staff were shockingly rude and largely unhelpful as we attempted to have my fiancé fitted for his wedding suit rental. We called back after having difficulty finding his measurements/preferences online, and were told they had given us the paper with this info on it. When I described exactly where the paper had been kept by staff the day of our visit, the phone attendee cut me off and said it was probably a busy day and the paper had gotten tossed. Other shoppers were friendly and the suits seem of fine quality, but we will not be returning."

"I've shopped here for years. Very good quality at affordable prices. Service is exceptional. On my most recent visit, I was in need of something specific to wear that night. They helped me find it and even steamed the shirt for me so it was ready for me to wear. My only wish is that they would expand options for big and tall guys."

"My husband's mother passed away suddenly and he needed a new suit for the funeral and dress pants and shirt for the visitation. We went there on Monday, September 11, 2023 and they were AMAZING! I never got the name of the gentleman who helped us, but I am so very grateful to him. He made the shopping experience so effortless and smooth. He made a tailoring rush for the pants and jacket to be done by the time we needed them for the funeral, which was the next day. Thank you so much for the great experience and kindness!! Very professional!"

"Had a fun time shopping with Pam today. We picked out some great stuff and had fun doing it. I was impressed with some of the new stuff…and the prices are great. I’m honestly bummed I spent twice as much on golf shorts somewhere else. The ones I bought today might be the most comfortable shorts I’ve worn. $35. I’m going back tomorrow for more."