Tim Hortons 5700 Maybee Road, City of the Village of Clarkston, MI 48346

"If I could give zero stars, I would. Every time I go to this specific location, they're always out of something. Every visit is always something. Honestly, I believe most of those employees are just making excuses. I've been told numerous different times that they don't have bacon. I've been told they don't have turkey. I've been told their ice cap machine is down. I've been told I can't special order my bacon (which other Tim Hortons has no problem doing), or that they dont have any bread to make the bacon turkey sandwich. Ive been told I cant get an extra shot because the machine is down (which maybe this could be true but isnt a shot of vanilla from a pump jug?) I've been told that lunch doesnt start until Noon but all other surrounding Tim Hortons serves lunch at 10am. For the amount of times I've been at this location in Waterford on Walton and Dixie, it's honestly annoying now. I'm done going there. I believe it boils down to the fact that the employees there are incompetent with their job with having to lie to the customer. I've inconvenienced myself more than enough times on having to go to other Timmy HoHo's. I will give my hard earned money to another Timmys."

"Terrible Terrible Terrible. Whoever was in charge this morning was very rude. She wouldn't give me the main managers name so I could call tomorrow to get some kind of resolution & she hung up on me. I believe I was over charged they charged me singley for each item just because I didn't want egg on my sandwich. The sandwich was cold & the hash brown was cold. The lady said she would refund me if I brought it back. I'm sorry I was on my way to work & was not going to leave a sandwich stinking up in my car all day to bring it back on my way home for a refund. The lady in charge was very incompetent & did not handle the situation in a professional way what so ever. I will never come back to this Tim Hortons ever again. Not the first time my order was cold either. Also funny I accidentally called the Tim Hortons up the road & the manager there said they are always getting complaints about this Tim Hortons, obviously calling the wrong one. I apologize for some of the rude things I said, but c'mon let's work on reasonable solutions rather then totally disregarding the problem. Thought I'd give this Tim Hortons another try, but yet again I'm served cold food."

"Horrible experience from the moment of ordering to the lady that slammed our coffees in the window as I said thank you when she handed our food to us she paused and replied your welcome in the up most rudest way attitudes from everyone was so uncalled for standing in the window area not one person took charge to change the atmosphere just watched I just said ya know what I want a refund I’m not buying anything from here the lady went and grabbed the manager aka man in charge as he proceeded with what I asked for he handed me my card not even asking what happened did not even make eye contact and when I went in to talk to him he said to me if I want to yell at anyone to yell at him I said I’m not yelling your the guy in charge one would think you would want to know why I am wanting a refund and he was so dismissive no one there seemed like they gave a dam about anyone getting much of anything not how you run a place shame on the whole crew. Do Better."

"This location has gone downhill very fast. Last time I was here I ordered a Caramel Cold Brew and a pup cup (which by the way they suddenly decided to charge .50 cents for, which they've never done in 2 years of me bringing my dog here) and on top of that it took them 20 minutes to get me my one drink because "They couldn't fix their espresso machine" and then proceeded to hand me a disgusting substitute for my order. didn't even bother asking for a refund, just left the drink. I made the mistake of giving them another chance, came through the drive thru asked for a caramel ice camp and they handed me one with no whipped cream. I asked the girl at the drive thru for whipped cream, because every ice capp I've ever ordered has automatically come with whipped cream. they gave me this: definitely my last time coming here. Standards have just dropped way too low."

"I cannot believe we waited this long for another business and each time I go I can't get a decent order. I ordered Spinach Egg bites - they were out, so exchanged for the bacon/cheese - I ordered a Boston Creme donut and medium pumpkin spice latte - total was almost $7 and this is what I got. Tasteless coffee, burnt egg bites and a dry donut that I didn't even order."