JCPenney 3225 28th Street Southeast, Grand Rapids, MI 49512

"I’d give it ZERO stars if I could! We checked online, to see the pet policy. To our surprise, it said JCPenny was very welcoming of pets, so long as they’re well behaved. It also stated they do pet portraits/photos. But you can’t call ahead to schedule the session. You had to come into the store to do so, so about a week ago we brought our mini Aussie in, to get a comfortable feeling being in the store. She did better than great! She was so comfortable, was obviously on a harness and leash (less than 2ft from my hand to her lead) just long enough where she could walk with me. Today 1/13/2024 apparently the pet policy has changed and dogs who are not service dogs are in fact not allowed into the store. An we were asked to leave, I spoke with the manager Kim, who informed me only service dogs are allowed in store. So I’m left feeling very confused! A week ago we were in store, no problem. Today we were told it wasn’t allowed. So how/why do they offer pet portraits/photos but don’t allow dogs to be there ? They’re going to continue to lose business when I inform everyone I know of their mealymouthed decisions. Sad and disappointing to say the least!"

"Came here to buy a suit and an employee named Kevin was very helpful and kind. He helped me find the right size and gave me helpful tips regarding fit. It was a great experience."

"For the most part, the store was in great order. A little confused on having to go through pretty much every burrow upstairs and downstairs... finding some great deals in odd places... but... They had a sale on plenty of vactionwear and holiday clothes. As well as year round essentials. The draw in merch was appealing to the eyes. Fun and enticing. And that mannequin on the way out? I might come back for his outfit. The staff was polite and a little peppy. It was a nice experience."