JCPenney,

3774 Rivertown Parkway, Grandville, MI 49418

"I'll be blunt. The quality of clothing has changed a lot. I bought dress-pants, and they were made with the cheapest of materials. I tried them on again at home and immediately went back to the store and returned them. Can't guarantee I'll be back."

"Terrible customer service, seems like the jewelry counter and returns need to be trained... Send like they were just thrown into their positions without knowing anything. Maybe if they trained their employees correctly or at all they would be more of a help rather than hindrance. Maybe even help someone out rather than cost them money and time.. Will no longer shop with JCPenney... Get more help with Amazon than JCPenney which is pretty sad, and people wonder why brick and mortar are dying."

"Had a wonderful service/experience with two regular staff members and a customer service manager. We had an order that was sent incorrectly to our house, we were sent the wrong product. After figuring out how to do the refund, they then match the black Friday price for the correct sweater. 100% recommend going to this location."

"Went to buy a comforter. Signs were unclear so I looked it up on their web site. Then I went to check out. It wrong up more expensive and I showed them my phone and the lower price. Two cashiers told me that they don’t price match their website even though I could do a click to store and pick up an hour later. I just paid the extra and just went home to be done with it. I looked more online and saw in their FAQs that not only do they price match their own website but competitors as well. I went back to the CS desk today and then was told once again by a 3rd associate that they don’t price match online and then finally a manager came over and refunded the difference in price. But 3 associates not knowing their policy is unacceptable business practice."

"It's possible to get good deals from time to time. They have removed some of the check out areas."