Krispy Kreme

"Getting different going here. Used to be better service in the past. Now employees just stare at you. Kinda weird. Donuts are still super good. Wish they'd open a Krispy Kreme farther north... like 2 hours away. My last order of a few dozen donuts was good. But my pickup order before that had 3 smashed donuts. Not sure why unless the employees just hate you. Facility is much more run down than when we frequented here in college. Little maintenance, especially with bathrooms. Wish the patrons were more respectful of businesses and their property too."

"This location usually has a nice variety of options when it comes to the specialty donuts for the different holidays/ seasons and so on but didn't have much of that option when I went there today. Most of the Valentine's specialty donuts were not available. I still picked up some of my favorites and also a box of good ole glazed donuts too. Also, the prices definitely went up since my last purchase over a year ago or so."

"This location makes me sad that they're the only one in the area. They have no quality control going on here, and they clearly don't have any management that cares. This is the worst Krispy Kreme I've ever been to. They hand out stale donuts often. The frosting designs for specialized donuts are awful and missing frosting alot, even though you pay more. They throw the donuts around carelessly, so the frosting smears all over the box. The customer service is terrible, practically nonexistent. The kids barely know what they're doing, barely listen when you order, and take forever to help you. Last time I came through the drive thru, I sat for almost half an hour for a half dozen of plain donuts and one small frozen drink. Good thing I didn't have to be at work or anything. The prices are sad, 12 bucks for a half dozen is wild. The place is dirty, and their stuff is rarely functional. The sign out front is dismantled, and it looks condemned from the outside. Went in today, and they had a sign up saying their machine was down with no further clarification on if they meant the card machine or something else. It ended up being their donut making machine, so what they had was it. What they had was labeled wrong and stale. This location is honestly ruining the Krispy Kreme name and putting out awful quality products."

"I was so excited to finally live near a KK when I first moved here, because I've loved their donuts my entire life. But after going to this location a few times, I've been severely disappointed in every single visit due to the service and cleanliness. They take forever to help you, and the employees are often rude and apathetic about helping. I get that it's a low paying part time job for most of these people but that's not a reason to be rude to customers and to act annoyed when they come in. It's also a gamble on weather the donuts will be stale or not. I came in today and there was a sign that said "Our machine is down" and I had to ask them what machine they were talking about because I assumed they meant the card machine, but it was about the donut machine. They should have specified that on the note because "machine" is very vague. They took their time coming to help me and when they did they were barely listening to what I said. Upon being rung up, I come to find out that a half dozen glazed is 11 dollars?!?! That price is absolutely ridiculous. I understand that is probably not unique to this location but in what world is a HALF dozen donuts worth 11 dollars? To top it all off, the restaurant always looks very run down and filthy every time I've been there, to the point where I can see how dirty it is even from the drive thru. This location would benefit drastically from new owners that actually care because if it continues like this, I'm sure they will go out of business sooner than later."

"If I could give zero stars I would. went to get the elf box at 7pm (they closed at 10pm) and we specifically asked if they had everything for it before we ordered. Clearly they did not. The donuts weren’t even decorated right and they didn’t have the elf pieces as advertised either. Nor the elf box!!!! Which was the whole point? The worst part was the donuts were stale and the “filling” in the belly donuts wasn’t even there… For $20 this was a waste and it’s very disappointing. Especially since every time I’m in GR I love stopping here because I’ve never been disappointed before! It would have been different if the looks were the only issue, but the fact that they aren’t even edible is a problem."