BIGGBY COFFEE

"We came on 02/21 at around 11:30 am. And the girl who took our order gave 5-star customer service! She informed us that the espresso machine lost pressure and could take 5 minutes to build up and usually when this happens there's a good chance that making any espresso-based drinks may taste burnt. I was willing to wait 5 minutes. And the drink did come out as burnt. I was kinda reluctant to say anything because it wasn't that bad, but my husband said I probably should. The girl was super nice about making me a new one I apologized and told her I don't like to complain. But she was happy to make me a new drink. Unfortunately, the second one came out a bit better but still underlined the burnt taste. So 3rd times a charm she offered to either add more sweetener or make me something else and I told her to just add more sweetener and it came out tasting better. She was super sweet about the whole situation! She is definitely someone who takes pride in her work and goes above and beyond!"

"Lattes tasted like water. Employees were rude! Asked them to mark my four coffees and the girl tossed a marker at me to do it myself."

"I’ve went here a few times, and there isn’t an excuse for how busy it gets and the wait of things. There has been about 3/4 workers when I’m there, which is the same as the Lowell location, and I’ve never had to wait as long at the Lowell location. I hate going to the Ionia location because of this. I rarely do. I had my husband pick up a to go order today, ordered it at 11:21am and it was ready to go at 11:50 which is ridiculous. Plus no one explained how or where you were supposed to pick things up to him. Def not going here anymore which sucks."

"Went there because the wife is on a new diet but loves her coffee. I asked if they could make an Iced French Vanilla caffeine free sugar free one and they didn't hesitate and the wife loved it. Great job crew"