Starbucks 3130 West South Airport Road, Traverse City, MI 49684

"After watching the barista take her time with my mocha, she set it down and said in a very snotty tone " I hope you have a better day". Who needs attitude at 9 am when trying to get a coffee. That attitude needs to be addressed. Very unprofessional. Id give no stars for service."

"It's a typical Starbucks. Quality food, high prices and reasonable service (most the time). Just stopped in to get coffee."

"It's honestly rare that my order is made correctly at this location. I always do the mobile app ordering and pick up in the store. I think my order has got to be kinda annoying for the baristas working and why its rare that its correct. I always add 4-5 extra shots of espresso, regardless of whatever the drink is and I imagine that's time consuming. I am always sure to tip well to try and make up for the extra time it takes. But I'll be damned if they ever make it how I order it. I can tell just by the color of the drink whether it has any of the extra shots in it. It's incredibly frustrating to pay for something I'm not receiving. I'd rather get a text saying "hey, we can't accommodate the extra shots" rather than act like I won't notice that I'm missing the extra espresso!"

"Probably not going here again. I’ve been getting a Pike Place here for years (since before covid) and have put up with the long lines and short staffing. But today wasn’t the last straw. One person working with a line a dozen people long, although there were a couple people in back. Made my usual order and left. My cup felt kinda light, when I checked it was only about 2/3 full despite my mentioning I wanted no room. It tasted nasty - very bitter and strong. I threw it out. I think the barista ran out of brewed coffee and didn’t want to make any more, so I got the old dregs. Would have asked for my money back but with the long line and harried barista I decided not to bother. Target: get it right or close it down!"

"Don’t know why someone would put egg bites in a bag that’s open on both ends, with one end wrapped in napkins, not tell the customer, and of course egg bites were lost in the car. Ordered extra whip and caramel crunch on my Frappuccino and got neither, didn’t even get ANY caramel crunch."