Change Is Possible Counseling Services

"Place does more harm than good . I went there for therapy due to being attacked a few years ago. Only to be chased out when I was leaving with my patient self report that I was not done filling out as I said our first session was concluded for me due to the time and the focus of the Therapist Maryanne on my finances and not getting a real connection with the therapist. She seemed condescending, scolded me for being 8 mins late due to an accident. Called me back before I finished the patient self report. So I did not get to finish it. When I was leaving out the front door she was suddenly behind me apparently chasing me on her cane after she walked me to the lobby and grabbed me with one arm hard and would not let go as the other arm was reaching over . I asked to PLEASE get her hands off me and that I was not coming back here so was no need to give her the incomplete papers which in fact DID NOT SAY OFFICE USE ONLY AS I VERIFIED with the officer. So my anxiety had been so bad that nite I did not sleep I went there for therapy because I was attacked only to have my own Therapist put her hands on me. And ironically some of the questions was has anyone pushed you? Unwanted touching? Trauma from a crime? .physical/domestic violence? It wasn't til the receptionist came from behind desk and pulled her off me only to say she didn't see anything. Yet why did she pull her off me? Thank goodness for cameras! The worst part is didn't say anything in office til I was was on my way out the door and spoke with her hands not her voice this is not how you handle things as a licensed Therapist especially ! I don't if if I'll return to therapy ever due to this traumatizing incident here!"

"Do not come here. They are very very biased towards women. So if you do couples counseling, you as the man, it'll always be your fault. They don't recognize narcissism in partners. I've learned more from books than I have in months of therapy here. Then if you are late They will charge you a 50 dollar late fee. They seem to purposefully change the dates and times every week to make you late so they can get thay extra 50 from you. They don't do day before or hour before calls to remind you. But they will call at your time to see if you are on your way and then they charge the late fee. Completely manipulative and inexcusable. AVOID. ESPECIALLY TIFFANY"

"Tried to call about setting up an appointment, waited a day and a half for them to verify my insurance and the clinical director says “this is too complicated” and that I should call my insurance to refer me to somewhere else. I can clearly see I dodged a bullet here; what kind of professional does that? SEEK OTHER COUNSELORS! EDIT:just read their reply, and not only are they TERRIBLE with customer service, they also lie. Not trustworthy at all. Don’t believe me, read the rest of their reviews. Save yourself the drama and find a good counselor."

"If I could give this place ZERO stars, I would. The ownership of this place is shady as all can be. They claim to be a Christian counseling service, but that couldn't further from the truth. I was a patient here for about two years, and only kept going because my Psychologist was awesome. I cancelled one time late in the two years I was a patient there because of a "family emergency" and I was charged a $50 fee. I was told there is no grace on this and that I had to pay it or find another counseling service. Also, I called this past Friday at 3 pm and spoke to who I believe to be the owners son, and informed him that I was cancelling an appointment for the following Monday at 1 pm, so I could attend my son's mothers Funeral. I was called on Monday and asked by the office receptionist if I was coming to my 1 pm appointment. I informed her that I called on Friday to cancel my appointment and I was told by the receptionist that, "Nothing was marked in the book that I had called to cancel and that since I called after 1 pm on Friday that they were going to charge me a late cancellation for my appointment." I then informed them that I was not paying any fee because the counseling center sees patients by appointment on Saturdays, so I called before your mandatory 24 hour window for cancellation. I was then informed by the receptionist that I would be receiving a bill in the mail for this cancellation. I am no longer seeking counseling services from them and glad my Psychologist left to seek employment elsewhere, where I will continue my treatment plan with him."

"Very good experience and would return if needed. As the wife of the negative poster below, it important to note that we were in couples therapy for well over a year. When it became apparent that the marriage could not be saved (only one of us cared about the marriage and our family), I filed for divorce. Yes, I continued in therapy through the divorce and have no regrets. At no time while in couples therapy was I encouraged to end the marriage. Positive experience with the therapist & front desk. Worked through billing issues with insurance with little effort. Positive experience. ."