Behavior Services & Therapy 912 East Lasalle Avenue, South Bend, IN 46617

"The therapist I got to diagnose my autism was nice, and I liked him. However, it’s been over a year and I still haven’t received my written diagnosis for my doctor / work, despite calling multiple times every few months or so. I’ve even been hung up on in the middle of a conversation when I asked about getting my written diagnosis sent in the mail. They hardly ever answer the phone, and NEVER return calls. Overall, I wouldn’t recommend them."

"I work with Behavioral Services and Therapy often. The Therapist work to increase communication skills, social skills, problem solving and so much more. They help all abilities learn in diffrent creative ways to decrease negative responses and turn them to positive responses for everyday life. They work to help people adapt to become more independant ultimately creating a meaningful life. Quality services is what comes to mind when I think of BST."

"Absolutely terrible. The receptionists are nice but the doctor was unprofessional and unhelpful. He failed to provide much needed paperwork after we had called in multiple times as well as went in person to request it be sent. His techniques are outdated and he failed to listen or to thoroughly review our case. The only benefit to going here is our insurance covered the cost. I don’t think the service provided was worth a dime."

"While I truly appreciate the help received while my daughter was in the care of Ms. Brewster, the organization is incredibly irresponsible. One of the biggest problems we discussed about my family is my daughter's mother not getting things done or making an effort to get the proper care of our daughter like a custodial parent should - this was literally communicated on day one as the crux of our problem but lo-and-behold, we get discharged because mom misses several appointments back-to-back. But this is where it where it gets even more frustrating: after the first no-call/no-show there's a "probation" period for the client, which is understandable. After two times, it becomes grounds for termination but rather than contact me about any of these missed appointments or given an option (e.g., pay cash for missed appointments) I was simply sent an email a day before my next scheduled appointment indicating our following appointment would be a discharge date. This matter is immensely frustrating considering we when vacated a court date the following week for custody, as an agreement was thankfully made that stated my daughter would remain under Ms. Brewster's care. Now, all this has to go in front of a judge eventually so I've requested a copy of missed dates to be sent over. Despite our missed dates being such an inflexible issue that we had to be discharged, they can't seem to even get the paperwork over showing the schedule/missed date which would only take a moment if there were an inkling of communication in this broken organization."

"I really like the psychologist I saw at my first appointment but I can't get ahold of anyone to reschedule my next appointment. I have left 3 voice mails and do not get a return phone call. I also sent testing paperwork to the email address I was given and no idea whether that has been received either. Their rules are that they'll stop seeing you if you miss an appointment but yet they never contact you back to reschedule. Took a long time to get into this place only to now have to find somewhere else to go."