DoubleTree Suites by Hilton Hotel Detroit Downtown - Fort Shelby

"Our only negative was that the valet took an hour to bring our vehicle! I texted, then reminded, then found our ticket in the pile of tickets to remind him again! There was also a car blocking traffic and the valets were talking that none of them could remember who it belonged to and if it was waiting for someone to come down or if it needed to go to the garage. The completely disorganized valet service was bad enough that I will not stay here again."

"This was an all around great place to stay. The room was very spacious and clean, the bed was so comfortable and the pillows were the best I’ve had in a long time. I actually woke up and my neck didn’t hurt. The lobby was great and had a lot to offer, it’s a very convenient location if you’re going to the convention center. The staff were amazing and very helpful, especially Ayesha! She’s a rockstar and any hotel would be lucky to have her on staff. I travel ALOT and stay in many hotels."

"Great cookies, horrible most everything else. I've given them almost a month to respond to my emails/survey without hearing back so I don't feel bad making this negative review. I assume they are overworked and understaffed and would not blame any individual members of the staff outside of management. First up, they gave me the wrong room. 1 king instead of 2 queens. My friends were fine sleeping on the floor but it was irritating. Hotel was fully booked so I could not be given the room I paid for. Had housekeeping come by only once for 4 nights. I requested daily. Was told they'd be there daily. They just never showed up. Requested sheets for the pullout couch since there were none in the room. This took 2 days to accomplish. Calls to guest services or the front desk did not help. Took 2 days after requesting towels to get them. I needed extra towels for another issue that I ran into that I'll mention next. These towels were NOT brought by housekeeping like one would expect. My room had a water leak from the room upstairs. Both rooms were occupied so the engineer could not investigate completely. This leak progressed from the wall towards the bed at a rate of 2 feet per night. The final day I woke up for it to be almost at the bed. This did make half the bedroom inaccessible but it didn't damage much of mine. The engineer was fantastic and did an amazing job setting me up with extra towels, a standing fan for the carpet and even got us the sheets we had been requesting for 2 nights. Other things that cannot easily be remedied - The bathrooms had no ventilation. We were missing the bathmats (until the engineer got some for us) which caused a few slips and one fall. It does not surprise me that this hotel has plumbing issues and water damage with how poorly the bathrooms were designed. I've traveled a good amount and this was hands down the worst hotel experience of my life. I understand they couldn't move me to a different room since they were fully booked. They could still have moved me to a different hotel nearby that wasn't flooded. Running out of towels shouldn't be possible for a hotel. That is one of the key resources. Housekeeping was understaffed from what it seemed based on my experience and others also staying there that weekend. The fact that I had to pay extra for a worse room that had all these problems is disgraceful. Cookies were good and front desk staff were all nice. And big kudos for the engineer for trying their best."

"Great hotel. Location is perfect and staff (across the board) are friendly, welcoming and competent! Rooms and public areas were very comfortable, clean and tidy. I would absolutely stay here again."

"Self-parking can be challenging because the small parking lot they use is not exclusive to the hotel and fills up quickly when there are events in town. This speaks to the fact that the hotel is centrally-located and in a desirable location. If you hope to self-park, try to get there as early as you can, but prepare to valet. The valet can also get bogged down, but I was happy with my service, even with the delays. If you get a room in the back of the hotel, you can see the garage the valet uses. The front desk can also get very busy, even with 2 people working, and sometimes only 1. As for the hotel itself, the lobby is lovely, but the room is starting to show its age with dirty furniture, worn bed linens (especially for the sleeper sofa), and stuck-on dirt in the bathroom. This location may be due for a renovation soon. I would stay at this DoubleTree Suites again due to its excellent location."