Residence Inn by Marriott Detroit Sterling Heights

"We stay at a lot of Marriott’s and they usually clean our room every day or at least every other day here it’s once a week. Our beds have not been made up since we got here 8 days ago. The house keeper came by to do a “freshen up” about 5 days ago. Gave us clean towels and left extra coffee at my request but also left a note saying she didnt make the beds because one of them had some of our personal items on it. I asked the front desk when our room would be cleaned and was told once a week for the 4 th floor and it would be Thursday. If we hadn’t already bought a lot of groceries we would have left and gone elsewhere. Would not recommend this hotel if you want a clean room."

"Nice rooms but lack dresser space. The toilet paper was really thin. Definitely very low quality. Shower included shampoo, conditioner, and body wash that was good quality. Nice kitchen but the glasses weren’t clean. Comfortable beds."

"Excellent breakfast; sometimes we run out of things, like eggs, but within five minutes, more always seem to show up. really comfy mattress. The theme of the room design is dull and dark, not very appealing. However, the well-designed bathrooms have a walk-in shower. I enjoyed the front desk staff making me a fresh pot of coffee in the evening."

"Wow. I’ve stayed in a lot of hotels and I have never had worse service coming from front desk staff. It wasn’t mistakes, I can tolerate mistakes, it was lack of caring and doing the basics of their jobs. I am extremely disappointed. Beware of this place. Stay somewhere else if you can. The Hilton Garden Inn is right next door. I see other negative reviews and that Marriott doesn’t even bother responding, which is sad. Poor customer service. They make enough to not even bother. I travel often so the only thing I can do to make a difference is to avoid staying at any Marriott location in the future."

"This hotel could have great reviews, but it suffers from a common issue many businesses face: poor management and unprepared staff. I personally didn't encounter any issues during my stay, but upon our arrival, the receptionist barely spoke five words during check-in. They didn't inform us about the Wi-Fi password, breakfast details, or access to the lounge. Every time we passed by, it seemed like the staff didn't want us there. The rooms were nice and new, but poorly maintained. The pool wasn't heated, which was disappointing. The Sunday breakfast was good, but on Monday, they removed many items, including the waffle machine, and the bread was dry. However, the hotel's daily rates remained the same. I couldn't understand the reason for this inconsistency in breakfast quality. The friendliest staff members were the housekeepers."