Quality Inn & Suites South Bend Airport 4124 Lincoln Way West, South Bend, IN 46628

"I WOULD NEVER STAY AT THIS LOCATION AGAIN!! The room wasn't bad for the price, but they have a thief working in their housekeeping. We never left the room only to go to the pool and my son left his beats headphones on the bed and when we came back to the room they was gone. Only housekeeping could get in our room. We addressed it to the manager and they said no one turned any in and there is nothing they can do about it. I called corporate and they pretty much didn't care either just gave me some points on my account (because I'm a reward member) and said take it up with the location manager. If you can stay somewhere else please do, because I wouldn't waist my money on a hotel who manager doesn't care about his staff stealing from the guest rooms and a corporate that doesn't care about a hotel under their establishment that will steal items from their guest. Also this is not the 1st review about items being taken from the guest rooms. In another review a guest iPhone 13 was taken by staff at this location. I wish I would have read that review before I booked this reservation because I would have never stayed if I knew my belongings wouldn't be safe in my own room."

"Like most reviews I agree that the hotel is a little dated, but that's fairly reflected in the price so I don't have an issue with it. My room was clean upon arrival. Check in was easy, nothing fancy. Quick and close to the airport. There are several hotels in the area, this is a good choice for the budget. Free breakfast is a bonus. I would consider staying here. Paid about $95 after taxes and fees."

"This place needs to look up the word quality. TVs had issues, the toilet seat was loose and there was a ring in the bowl. The printer at the check in counter printed my bill with multiple shadows of the copy in the background. The clerk said that they need to get it serviced. The room rate was four times the normal, which can be expected for an ND Football weekend. These guys had the nerve to charge $10 per person for a shuttle ride. Never again if this place can be avoided."

"The staff stole my iPhone 13. They were negligent to assist while I watched it walk all over the building two days after I inquired about my phone getting stolen. I walked out of the building to go to the car to load things up, when I came back in my key was locked out and staff notified me they checked the room and thought I was gone but no phone was inside. Now I’m watching it go all over the building…. There’s only an elevator and a pool that isn’t open…. Who else is walking all over? The place has BED BUGS, the customer service is terrible, they are not patient or kind with people entering in and are not accommodating. The family is trying to run it instead of getting others to handle the customer aspect while they need to handle and manage the operations aspects like curb appeal, upgrades and maintenance of the actual rooms, etc. Sucks because we stay with quality often on our travels, will never do this again, at least not this location."

"Will not stay here ever again! Rooms smelled, burnholes in comforter and sheets did not look clean. Staff was very rude. We were literally making our plate for breakfast when the lady started putting food away including the silverware. Everything is outdated. No pop in the pop machine. When booking the room it showed us pictures of one that had a jacuzzi tub. When we got there they said we had gotten a handicap accessible room. Also, the smoke detector has a bag on it for some reason. DO NOT STAY HERE! PAY THE EXTRA 20 BUCKS TO GO SOMEWHERE THAT HAS QUALITY OR AT LEAST CLEANLINESS OR A NICER STAFF. We would have rather sleep in our car. Also air conditioner did not work."