Inn on Mackinac

"My husband and I booked 2 nights at this hotel to be followed by 2 nights at the Grand hotel after that for 4 days our anniversary. The week before we left my husband was diagnosed with cancer. God willing, we hope after his treatment, we can still go to Mackinac island. The Grand Hotel was so kind when I called to cancel last minute and gave me a credit without any problem for a future stay. The Inn on Mackinac, on the other hand, was not only rude to us at such a sad time in my life, they refuse to refund us or even give a partial credit of any kind, or even a kind word. You don't forget that kind of treatment during such a low point in your life. I would stay at the Grand Hotel any day over this place. After the way the Inn on Mackinac treated my husband, who is now being treated for renal cancer, and I, when we had to cancel last minute because of the sudden diagnosis (which we were able to prove through letters and phone calls from his physician)...... It's just mean. They could not offer a future credit or even a kind word. Even if they couldn't have done a refund, they could have at least given us a credit. I just felt so crushed at the way the Inn workers treated me over the phone the same week I was facing the possibility of losing my spouse. The Grand Hotel, on the other hand was exceptionally kind."

"I stayed here with my 13-year-old son and my mother who is in her late 60s. We all three enjoyed our stay here. The building is beautiful, the room was large, the beds were comfy, the location was great, the breakfast was decent, the spa pool was awesome, and the 24-hour coffee, tea, and hot chocolate was very nice. It's an easy walk from the ferries and into town. Bike rental options are across the street and also like two doors down. Our only complaint was that the floors in the room above us were sooooo creaky. I sleep with earplugs and they drowned out the horses clopping by and the ship horns my son said he heard, but even through my ear plugs I heard the creaky floor overhead! It would also be super nice if they had refrigerators or couches in the rooms that are that big. We could've used both. But I would stay here again for sure if the price was right. Recommended."

"Great people, cute rooms. Quiet hours are 10:00pm - 8:00am. Its location is probably the perfect distance from the center of town while still being on the main road/walkway. Continental breakfast is great for vegetarians, but the lack of any meat for me (carnivore) was a negative. I wouldn't let it prevent you from staying here though. The staff were just so kind and friendly. Blow dryers are complimentary -- just ask at the front desk."

"My lady companion and I enjoyed a one night stay (8/6-8/7), at the Inn on Mackinac. Although the room was small, it was very clean and accommodating. I can't say enough about the staff as this review only goes up to five stars. Their attitude and customer awareness were well above the norm. We came to enjoy the sights and atmosphere of the island, but the Inn added much more to the pleasantries. Thank you for your professional attitude and helpfulness."

"I cannot see our family staying anywhere but the Inn on Mackinac when we visit the island. Our family had two rooms, and they were both exceptionally clean. Our view was lovely, and we really enjoyed sitting on the balcony overlooking the main street in the evenings. The breakfast they offer in the mornings had plenty of options to satisfy our whole family. Every interaction we had with the staff (our dock porter, front desk staff, housekeeping) was very positive. The location is perfect, too. Very short walk to the downtown area. We're already looking forward to our next stay!"