Dogtopia of Grand Rapids

"They have very reasonable policies! They also have very attentive and knowledgeable staff. I stopped in randomly (before deciding on daycare) and staff members were very responsive to my several questions. Sawyer, my dog, loves going there! Introduction day is a great way to see if your pooch is compatible!"

"Tried to board my dog because I was having back surgery the following week. Was told that my 14 year old dog could be boarded because there was not time for them to “interview my dog” . “That they want to make sure SHE feels safe… Never heard such a ridiculous thing in my life. My dog is extremely gentale, has arthritis. and just wags her tail with delight with all people and animals. Thanks for helping out someone in a compromised position. I"

"Flexible pick up and drop off times, dogs are consistently supervised, I'm able to share my dog's boundaries for staff. Love being able to check on my dog throughout the day and see the environment as well. Dogtopia does many fun events with the pups!"

"The staff at this location profile based on the breed of your dog and do not follow the proper steps of introducing a dog to others. We took our Akita for a meet and greet and were told that she would be let in to the room to get oriented and then progressively, the other dogs would be let in 2-3 at a time. My husband watched on the screen as they let our dog in and then brought in ALL of the other dogs at one time. To no fault of their own, the other dogs surrounded her, sniffing and getting in her face. The ONLY reaction our dog had was the hair on her neck standing up. She was immediately deemed “aggressive” and we were told she didn’t pass and she wasn’t welcome for 6 months, when we would be allowed to schedule another meet and greet to try again. We are well aware of the reputation that Akitas have and if our dog embodied any of those characteristics, we wouldn’t have entertained the idea of socializing her. She is 3 years old, socialized, very good with other dogs and has never had ANY issues with any type of aggression. How is she to blame when the staff here didn’t follow the steps that they said they would be taking to ensure a proper introduction? If this was how they handle the dogs during a meet and greet where they can acquire new customers, I can only imagine the shortcuts they take on the daily when they already have your money."

"Our silver lab, Harbaugh, loves Dogtopia. In fact, it seems like all of his friends love going to “school” at Dogtopia. Like many busy families, we are on the go all week and it can be lonely for a stay-at-home dog who needs to run around and play regularly. Dogtopia is a great way to keep your best buddy healthy and happy, not to mention the value of having a pet who’s well socialized with other dogs. We love that he can be checked on via their WiFi cameras and he always comes home happy and tired out from a long day of fun with his buddies. The staff are all very nice and we love the little extras that they do for birthdays and holidays. Top notch franchise!"